DID ACD NCFW to CallPilot geting wrong mailbox 2

[DogBiscuits]

Hello,

I am using ACD NCFW to forward a DID DN to Call Pilot. If I call the DID it works fine no problems. The problem is as follows.

Affiliate forwards 1FB to the DID mentioned above. When it comes into the PBX it forwards to Call Pilot like it should. However, call pilot responds with a message that the mailbox is not setup. The kicker is the mailbox that Call Pilot isn't the DID NCFW! It is the NXX of the 1FB!

i.e. 1FB NPA-NXX-XXXX forward to DID in PBX. DID NCFW to Call Pilot. Instead of getting the correct mailbox callers get message saying NPA-NXX-XXXX does not exist.

If you just call the DID it works.

Another tidbit, I forwarded my cell phone to the DID and it worked fine. But my phone is a different NPA.

Any help would be appreciated.

 

[RahjiSupreme]

Thanks for the CALP TER suggestion, but that did not work. It still says "npanxx" does not subscribe to the service. Let me know if you can think of anything else to try.

Also, I was able to get it to work when I FNA to a non ISDN then have the non ISDN forward to the PBX (As tnphoneman suggested). It loses the CLID, and I have to buy an outside number. I'm going to keep searching for a solution with the PBX only.

 

[DFKSydney]

Is this a 25.40(B) system????