Dialup when IP OFFICE 500 has SIP trunks 2

[candymanku]

Guys,

Does anyone know if there is any kind of work around with the dial up to an IP Office if it is only using SIP trunks? I can't believe that with all this technology the dialup to IP office 500 is redundant when it uses SIP only.... terrible flaw if there is NO workaround?

 

[mforrence]

Put your own PC on site and access via LogMeIn or some similar software. We've done this for years and years.

 

[Okkie26]

There isn't

Therefor we always offer a small PC running IP Office manager and teamviewer.

 

[candymanku]

Cheers Guys,

Yes we normally team view or logmein. But was just wondering if there was a workaround without the extra expense of putting another PC on site.

Thanks anyway

 

[Okkie26]

Yes there is. Put the IP Office directly to the internet.

But then, ALL hackers in the world are very gratefull to you.


What you could do as 'security' is put an IP route in IP Office to your companys public IP adress with subnet 255.255.255.255

That way, the ip office only knows the route to your company. But of course, it isn't the savest way to do this..

 

[joe2938]

do you have voicemail pro? and if so is it a windows platform if so just add the voicemail pro machine to your log me in account and connect that way, other than that yes install manager on a local machine and put it on logmein.com

 

[derfloh]

The AVAYA recommended way is to install an AVG at the BP site and create a SSL VPN tunnel from IPO to AVG. you will find the documentation in the knowledgebase.

You can use it for always on connection or as a dialup connection controlled via short codes (and that way to be enabled by an incoming phone call) or through a programmable button on a phone.

The licenses on AVG are consumed per active connection and not per configured connection. So you can hold a pool of licenses for dial in connections (you usually will pay yourself) and you can offer advanced services to your customers with a connection to a monitoring system and/or trap receiver. That way you can charge the customer for the license.

 

[intrigrant]

We always install a manager on a customer PC and use Ammyy admin to take over the PC when necessery, the program must be started by the customer so only in trouble or for config changes the customer is in control. Which is a good thing I think. Ammyy Admin is a small lightwight MSWindows program and leaves no info behind on the customers PC but many virus suites consider it as malicious software which it is not.
The customer also can see what you are doing so no excuses if you screw up.

 

[AACon]

Yeah I like to use AMMYY Admin too. As intrigrant said, AV tends to block it. Alternatively, you can start up join.me (free) sessions and take over mouse control. Logmein or teamviewer on the voicemail servers. I really wish there was an easy way to do remote access when the customer has a UC module. It would be great to have access to a linux DE on the uc module with a vm client/manager (yeah right). Oh well.
But to answer, no, no dialup with SIP. Just not going to work. They had to invent a whole new protocol to get faxing to work over SIP, and half that time that doesn't work.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[IPGuru]

one option not yet mentioned is for the customer to provide VPN access.

Alternatively if you are providing he router for the sip connection use one that has VPN support & configure according (the ubiquitous Draytek 2800 is ideal for this.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[intrigrant]

Most of our customers are superhysteric when it becomes to remote access, for some asking remote access is as you ask to borrow their daughter for a one night stand.
That is why we use ammyy or teamviewer were the customer is in control. Some don't even want that but they have to agree with a expensive service contract as whe have to visit them for each little change.

 

[ipohead]

As we have Windows Terminal / remote desktop server we just created an account with access to Manager and relevant folders.

 

[holdmusic34]

(Holdmusic listening to request)
(Holdmusic) Ok. Go to Logmein123.com
Customer puts phone down
<waits>
Customer comes back to desk.
Customer- I can't find it. Where is it?
Holdmusic No. come back to your desk. It's in your computer. Go to www.logmein123.com
Wait, I have to turn my computer on.
<waits>
Ok. logged in. What was the place I have to go to?
Ok. Go to Logmein123.com
123.com takes me to a website in Chile.
Logmein123.com
<Customer types logmein123.com in google search and clicks first advert>
Google says this page may be hacked. I'm not confident about this.
Type logmein123.com in the url at the top of the browser.
What's a browser?
Holdmusic picks up 12 kilogram dumbbell he keeps under his desk for this moment and starts doing bicep concentration curls.
The top of the screen.
Oh. logmein23?
Logmein123.com
ok. It wants to download something
Start download
RUN....
Ok I can see you joining. Just click ok.
Customer proceeds to read the terms and conditions to Holdmusic. 'the company technician would like to gain access to your computer....'
Just click ok
Ok and one final 'allow'

Ok I can see your screen.

Oh just wait a sec I need to respond to this email.'
Ok
Finishes curls with 3 sets of 10 each side.
Grateful for unattended access when I can get it.


The Treasure Fleet is in the harbor!

 

[OmegaNZL]

SSL VPN server is definitely the way to go. 24 hour proactive monitoring becomes a possibility and your customers will love you for it. Best part is that you're not connecting to their network so it alleviates the security concerns IT normally have.

 

[derfloh]

You can access their Network though through NAPT rules.

 

[OmegaNZL]

Haha, yes you can, but that doesn't make for as a good a story