Dialling Internal Emergency Number from a LOCKED phone

[Joe King]

Hi
Using LBN numbers and Location services and Network Zone ID
222 is SC to 2222
2222 is LBN with prefix 10401 Network Zone ID 1
Phones IP is in NZ1
104012222 is sent to a Trunking Gateway on a emergency route
Trunking gateway absorbs 9 digits and inserts 2*222 and sends to another UG
This UG has a HG 2*222 with two analogue phones.

MiVB's running 7.2

 

[Billz66]

is there a question in the above ?

If I never did anything I'd never done before , I'd never do anything.....

 

[Joe King]

Hi Mate
Sorry yeah, when dialled the caller gets "Not Allowed" CCS traces indicate the ARS is correct, the call is terminated by a ;3; on the end user gateway. you see 2*222 come in from the correct PBX and 2*222 is a valid DN.
Just wondered if there is a step I have missed on the gateway making the call.

 

[Lundah]

The speed call might be the problem. Can you dial the LBN itself?

 

[Joe King]

Hi
no, when you dial 104012222 it say "not allowed

 

[Lundah]

So looking at the feature description for Phone Lock it says the following:

"Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes and local operators."

So you'll have to make the emergency number conform to that limitation.

 

[Joe King]

we have, all ARS routes are marked as Emergency

 

[Billz66]

Why are you using LBN's - do all calls end up at the same destination ( 2*222) ?

why not just do
ARS on remote box - dialled digits 222 - route 222
Route 222 (emergency) DigitMod 222 direct ip to other MIVB( that has 2*222 hunt group)
DM 222 absorb 3 insert 2*222

When we used LBN it was to allow 19 MIVBs to send emergency calls out via their own trunks as 1st choice.
is the LOCKED phone a phone with a pin lock or a device only with no logged in user?
normally they should be able to access any ARS route that is flagged as an emergency route

- does your ars work ok for an unlocked or logged in phone ?

For PHONE LOCK from online help
NOTE: It is the administrator's responsibility to ensure that emergency routes do, indeed, go to emergency destinations - no further phone lock checks will be made on switches outside the locked set's host switch. It is assumed that all routes in a route list are emergency routes if the first route is. If the first route in a route list is not an emergency route,the list will be treated as a non-emergency destination for a locked set and the set will not be allowed to make a call to that route list.

If I never did anything I'd never done before , I'd never do anything.....

 

[Joe King]

This is a site the size of a small town with other sites also. So, depending on the phones IP address a different CLI is required. I'm going to insert a DDI and send the call to the PSTN and back out,

Thanks for your replies