dialling 7000 goes nowhere 2

[deckelfp33]

CS1000 with CP5
Users are complaining that when they dial 7000 (for vmail), sometimes it just rings and rings...
So, if I repeatedly dial 7000, when it connects I see 7000 - 7710, or 77** (for the DN it connects to).I can therefore find out which DN's it connects to, or when it doesnt. From the TNB I can see 12 DN's which are supposedly for this, some are the ones which I see on a display phone when it connects to vmail.
Presumably some 'channels' aren't connected to 77** DN's?
How do you check this, and/or connect them?

Thanks in advance

 

[trvlr1]

In LD 11/LD 20
Prt DNB of 7000.
This looks to be an ACD, if so all the members will be listed below the number, including the TN's. the 77xx numbers are the agent ID's of the dummy phones set for each channel.
If looking at this does not help, or it is something different (a CDN for example) post back what you find.

 

[trvlr1]

By the way, the constant ringing, may be that all the available lines are in use, as an ACD group, you would be placed in queue until a line becomes available (hence the ringing), once someone hangs up. If this is the case, you may need to look in to adding more access ports to the system. Cost Vs Needs becomes a factor then.

 

[deckelfp33]

Hi, I tried both LD 20 and 11, both the same DN 7000 TYPE CDN. I have tried to dial 7000 at 8.30 pm (local time to me), when there are few people on site, still the same, some times it connects to a DN (as before), some times it just rings out. By the way - is multimedia monitor in CALL PILOT of any help?. There are two which appear permanantly in use.

 

[wirednet]

You probably need to reset the ports. Courtesy stop and start the ports in Call pilot maint. or in the system prt dn 7000 no type in ld 20 then stat the tn's listed to see which ports are hanging and disable and re-enable the port. Else get a maintenance window and reboot the Callpilot (it wouldn't hurt to get your vendor to apply the latest patches for your Callpilot too.. to possibly avoid future issues).

 

[trvlr1]

If you go to LD 23 and prt CDN 7000, it will print the config including a DFDN #. This may be the ACD number. Once you have this, go back to what I printed above and see if that works.

 

[deckelfp33]

Yes, I saw that two of the ports were permanantly active - courtesy stop, then stop, then made active. BUT even with all ports idle, STILL, when you dial 7000 it rings out no reply (sometimes). LD23 prt gives a dfdn of 7799 which is an ACDN

 

[trvlr1]

When you printed that out (ld 11 prt dnb 7799, did it list a bunch of members? 7700-7710 or something like that? If so, they are the ACD lines that represent the vmail lines on the PBX side. they should have the TN's that would match your connections.

 

[deckelfp33]

go to callpilot manager - maintenance - channel monitor and look at the DN's (or channels) in use. Make a note of the ones in use, and then courtesy stop / start any which dont appear to be used. I stopped some to 'persuade' the calls to other channels. Eventually all the channels should have been used. Sometimes the channels although are idle, dont accept calls.