Any one with information on dialing "211". this is a hotline number for United Way, the company I work for is a service agency with limited funds, and our Option 11c is currently unable to dial this number. Really don't want to spend several hundred dollars on a service call. I am the facility manager and phones fall under my realm. Have used this site to get info on basic MACs. Not sure if this is something I should try and change myself or make a service call. Dialing 9 211 currently results in a fast busy signal.