Dialing through the IPO 2

[intrigrant]

Only possible with VM Pro but be aware of toll fraude and make sure your analog line provider gives a reliable disconnect signal otherwise the line could left busy after a call.

If it ain't dutch it ain't much

 

[mroberts]

IPGuru,

Can I then just put a huge sign around my neck that says, "I'm an engineer, can read, and paid for school!!" JK. Thank you for the I seem to be improving remark. I'm working on it.

It's just that some of these functions do not seem to have any rhyme or reason. How does one know that 9$KEY will equal "let people dial whatever they want". And why do you have to go to a second menu that just has a $ in the TT tab? What does that mean? Why do I need it to get to the transfer point that has the 9$KEY?

I am seriously thinking that I over paid for what schooling I received on this system.

Thanks again

MRoberts

 

[IPGuru]

This is where reading the help files for the actions helps

Pressinng f1 in a touch tone menu I get a whole lot of info including

? = Any Digit
The ? character can be used to represent any digit (except * and #). For example 123??? can be used for any six digit string starting with 123.

$= Any Sequence of Digits
The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

looking up system variables shows that $key = the last DTMF key sequence entered.

usage of ? & $key to enable dial by extn are detailed in the examples.

in your case transfering to 9$key will dial the necessary sequence to make an outbound call (& as a side effect allow the user to dial additional digits if the line type supports overlap dialing)

If this was not covered in VM pro training then you indeed have been overcharged.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[mroberts]

Ok, I will start F1-ing all over the place and check those definitions out and NO they didn't cover any of the wild cards or even like Holiday variable programming. Guy said that you won't need this on a small simple system and that's all he was going to show us.

LAST question and I will shoot this thread myself:
The first part of the programming gets the call to VM PRO and says enter your password (that menu is how I program my PIN.)

Why can't I link directly from there to a transfer action with the 9$KEY? Why do I have to have the second menu in between with just a $ sitting there.

MRoberts

 

[intrigrant]

the $KEY system variable holds the last input from the caller, right after the PIN menu it will hold the PIN code. So if you put a transfer there the call will be transferred to 9PIN which is not really what you want.
That is why i suggested a follow up menu were you can collect the desired telephonenumber which will be stored in the $KEY variable and can be used for the call to be transferred to.
I did not explain about the $ option within the menu, for me that is obvious but a am a trainer training techs how to use and program VM Pro. My excuses for the lack of explanation.
I have not reacted earlier because i have very limited internet access for the time being.

If it ain't dutch it ain't much

 

[mroberts]

Thank you all! I appreciate it.

MRoberts

 

[IPGuru]

Guy said that you won't need this on a small simple system

this guy needs shooting!
apart from "1 for sales, 2 for accounts" "dial te extn you require"is the most common Atuo attendant function & if he had covered that you would not have been so confused.



I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Westi]

MRoberts get your money back if you can or at least get the instructor a beating.
I actually had a similar experience but that was 8 years ago when I had my course, the guy taught his first course and was just of the "train the trainer" course. In addition it was R1.3 and not very user friendly (or reliable) and most of all he was not a phone guy at all and had barely a base understanding of telephony. Sometimes I think that some of the trainers should be better trained to have an actual understanding of what is out there in the real world.
enough bitching here, good that you have it all working.
One more thing, if you don't want to have people call wherever they want you can also create touch tones that are all ?'s for the maount of digits you want to allow or 1?.. for long distance calls and that would restrict international calls from happening. If you want to get really nifty then you can also specify the area codes that you want to allow by entering 1>AreaCode<?'s so that people can call that area code but none other, you get the point

Joe W.

FHandw, ACSS

Google it you damn kids

 

[tlpeter]

The training these days must cover a lot.
It really must be at least five days for only the basics.
All other stuff needs more days.


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPOTraining]

Do you actually think you can train anyone everything in the boot camp that lasts 4.5 days? Gimma f===ing break. Get some experience, take the advanced class, and shut the f+++ up. I can't tell you how many morons show up for my classes that can't even spell PC.

 

[tlpeter]

IPOTraining, you are absolutely right.
But i think that $KEY should be given in the little VMPro bit that should be given in the training.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

still think you should shoot the trainer... ;-)

I for one at any training am the guy who is constantly asking questions in the course. When I complete a task, ill then ask - "what if...." much of the time, Im answering questions for the other members of the course half the time anyway...... (nerd)

need more of that I suspect rather than some gimp who has begrudgingly been sent to training otherwise they are out of a job!

ACSS - SME
General Geek

 

[mattKnight]

>I for one at any training am the guy who is constantly asking questions in the course. When I complete a task, ill then ask - "what if...." much of the time, Im answering questions for the other members of the course half the time anyway...... (nerd)


Exactly the correct approach!

I was once told by a boss - that you (meaning him) are paying to be on that course, and if you don't ask the questions you are wasting money. He also said that most of the time, someone else is wanting to ask a similar question too, but is too scared to ask. You get out these things, what you put in.

However, I reckon that the week training course is not enough to be proficient with IPO - and that is without the applications... There is simply too much to cover in teh Avaya curriculum, which is heavily slanted to the American market too (DID trunks etc) and this is even for people who are telecoms skilled already. For a poor IT guy sent on a course, it is too much!

Maybe the answer is to set a higher pre-requisite exam, and enter people to different levels of courses
get less than 50% enter IPO for Dummies, get better than that and do IPO 101...
Sadly, it'll never fly!



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[IPGuru]

To my mind as a support engineer the main problem with all training courses is they only tell you how the thing is supposed to work, they never give any details on how the system breaks!

These are the things we learn the hard way, the is time a customer have problems with VM due to a trailing space it took me 30-40 minutes of checking traces & event logs but now I know what to look for it is obvious.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[intrigrant]

As a trainer with a lot of field experience I alwas try to stipulate the problems they can run against BUT... there are thousends possible problems you can run into and many of them look the same but has a different source.
So it is impossible to learn a engineer what the cause is of a problem. Common sense and a analytical mind is the best start for fault finding an resolution, no trainer can learn you that, you have it or not.

If it ain't dutch it ain't much