Dialing rules 1

[IPofficeuser]

Hi All,

I have an IP406 v2 R5.0(8).

We are in an area (USA) where a local call is made using a 10 digit number. long distance calls require a 1 + 10 digits. Is theere a way to setup dialing rules so that the IPO knows not to include the 1 in the call logs for certain area codes? At the moment, I cannot call back local nubers without manually dialing because the IPO automatically places a 1 before the number. I realise that I can remove the 1 but then the long distance numbers will not dial.

Any way around this? Thanks.

 

[kwing112000]

sure you can do it in your ARS. like this

1781N;
Dial
781N
Line out.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[VoIPP]

Setup an ARS record as follows

Example: 404 area code, 312, 313, 314 local exchanges

Match: 1404312N
Dial: 404312N

Match: 1404313N
Dial: 404312N

Match: 1404314N
Dial: 404312N

 

[IPofficeuser]

Strange, I opened the ARS entered the following, called in from a umber on that area code, looked up the call in the phone log and hit call back but got the same.

Code: 1770N;
Feature: Dial
Telephone Number: 770N
Line Group: 0 (correct one)
Locale: United States.

What am I missing?

Thanks for the help fellas.

 

[kwing112000]

Do you have any user short codes directing you to different ARS or out the Trunk with no ARS>. what does your 9N code point to.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[VoIPP]

Try using System Status to see what digits are being sent to the line.

Click on the trunk you're using to call out on and then click trace all.

 

[IPofficeuser]

In my Main ARS table I have the following,

ON; ON Dial 3K1 0 (line group)
1N; 1N Dial 3K1 0
N; N Dial 3K1 0
xxxxxxxxxxxN N Dial 3K1 0

and my new one;

1770N; 770N Dial 0

Cheers.

 

[kwing112000]

i usually remove the xxxxxxxxxN code.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

Indeed, the xxxxxxxxn shortcode will dial out the instant you hit the amount of x's in digits as it is seen as a more exact match than a plain N shortcode, so this will be matching and dialling the 1 at the beginning I reckon

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[IPofficeuser]

So, I deleted the xxxxxxxxxN code saved the profile and merged but still the same result.