Dialing Out

[Mike770]

I am getting a dial tone on all phones, I can receive and transfer incoming calls, yet when I try to dial out nothing occurs...Can someone help me?? Thank You.

 

[killbox]

Is the system in PBX or key mode?
How are you trying to dial out?
Check your FRL and restrictions.
Set a dial out code for an ext. and bypass ARS and see if you can get out.

KILLBOX

 

[Mike770]

Killbox,
Thank you for responding. I have the system set on PBX. We have centrix. There are no restrictions. We set FLR at least restriction. I can dial out of system phone with no problems. All of the extention phones when you click on the button to call out you hear a tone, then you hit 9 you receive a dial tone, then you dial your number and nothing happens.
Thank you for your help,
Mike

 

[merlinman]

Considering you are set for CENTREX, I think you need to dial an extra 9.

 

[Mike770]

Merlinman,
Thank you for your interest, however I wish it was that easy.
Mike

 

[merlinman]

Do you have SPM?

 

[killbox]

I think it's a issue with the centrex too. Let's bypass ARS 1st.

Set a dial out code for an ext. Go to extensions, dial out code, put an ext. # in, and put in the pool number you have the lines in. Go to that ext. now, dial the dial out code, then dial 9 (For centrex) and dial a number. See if you can get out then.

If you can it's a 2nd 9 issue, where you'll have to add digit in tables, ARS, Sub A, for local and LD.

KILLBOX

 

[merlinman]

That's what I think, but based on that response, I dunno....

 

[killbox]

Give the dial out code a shot. That's a sure troubleshooting method that's easy. Then we'll know if it's the table in ARS or not.

KILLBOX

 

[Mike770]

Killbox and Merlinmann,

Thank you both for your efforts, When I go to the office Friday I will try and let you know.

Thank You,
Mike