Dialing options with AAR

[EdgarCasillas]

Hello everyone

I have a CM 6.3, I use the prefix 9 for the ARS and the prefix 7 for the AAR, I have connection with other PBXs with SIP trunks, inside the AAR are the dealings to different trunks via route patterns, the problem that I have is that my last client has extensions from the range 1XXX to 9XXXX, and others customers already occupy some within this range (example: 94XX, 95XX), any alternative to not overlap the markings?

Thanks and regards,

 

[kyle555]

Not easily.

It's different if you have h323 or SIP sets. SIP sets get PPM with a dialplan of dialable strings that SM makes based on your CM dial plan because the SIP phone needs to send a complete invite, so it needs to know 94xx 95xx is local, but 92xxx should go to AAR. If you've not consistent there - like having 9400 on your pbx and extension 94000 on another, dialing 9400 means the sip phone needs to wait for a dialing timeout before sending 9400. Just like h323 phones would need to wait for CM to decide that 9400 meant local extn 9400 and not 94000.

Otherwise, if everyone dials 7+extn and you're worried that 7+9xxx and 7+9xxxx overlap, it's basically how long you want to awkwardly wait for a timeout.
If it's just people on your local PBX with the problem, maybe change the 9's to something else and manipulate it in a route pattern? Like, if the 80000s aren't used, tell your guys to dial 7+8xxxx and 8xxxx in AAR goes to a route that deletes the leading 8 for a 9 instead?