Dialing issues on analog trunks.

[amilalex]

I am having a peculiar issue at a customer's site with a 3300 running MCD 6.0. They are using four analog trunks terminated on the AMB and from time to time when dialing a number the call would be routed to the incorrect party. For example if they dial 7584539000 the call would be terminated at 7584569304.

When I look at the outpulsed digits in the raw SMDR data the number dialed is correct and when the trunks are disconnected from the the board the numbers are routed correctly. Sometimes the calls would not get routed at all and drop. It does not happen all the time but enough for the customer to get frustrated.

The system has been programmed to use ARS but no difference, it has also been programmed for them to use DTS and still the problem persists. I have used the LMT in an effort to see if there may be some tweaking in the config which may be necessary but nothing out of the ordinary.

The only option which I have not tried is to replace the AMB but I don't have a spare and would have to irder one.

Anyone with any suggestion/advice or information which may be helpful?

 

[kwbMitel]

Make sure to setup a delay before dialing in your digit modification table

In the ARS, PAD the strings with X's so that all of your dial strings have 0 (zero) digits to follow.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[amilalex]

The customer is using DTS so ARS is not used and the digit modification table does not allow for programming of a delay, does it?

 

[jrgood0852]

Do you have the tone plan in place which you need for POTS lines? <T01>

Always look out for the next guy because it may be you!

 

[amilalex]

Is a tone plan needed when using DTS? The customer is not using ARS to dial out, the system is programmed as a key system where all the lines appear on all the phones and the users just select a free line and dial out. No leading digit of 9 etc.

 

[jrgood0852]

If they are POTS lines you will need it. Try it and see if it is the fix. It can't hurt.

Always look out for the next guy because it may be you!

 

[amilalex]

Ok and in MCD 6.0 this is programmed in the digit mod form correct?

 

[jrgood0852]

I'm going to send you a snap shot.....give me a few......

Always look out for the next guy because it may be you!

 

[jrgood0852]

< Page 1 of 1 > Go to: Tone Plan Number Maximum Wait For A Tone Action on Time-outPage # value: Go
ARS Call Progress Tone Detection
Tone Plan Number Maximum Wait For A Tone Action on Time-out
1 1 Outpulse default


< Page 1 of 55 > Go to: Digit Modification Number Number of Digits to Absorb Digits to be Inserted Final Tone Plan/Information MarkerPage # value: Go
ARS Digit Modification Plans
Digit Modification Number Number of Digits to Absorb Digits to be Inserted
1 1 <T01>
Final Tone Plan/Information Marker


Make sure this is the digit mod for the POTS lines.




Always look out for the next guy because it may be you!

 

[jrgood0852]

That came out funky. I will do a Teamviewer with you to my PC to show you the programming if you'd like. You can call me at 212-561-1334. My name is John.

Always look out for the next guy because it may be you!

 

[kwbMitel]

The Tone plan is not used for DTS keys guys, this was already established.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jrgood0852]

Sorry. I just experienced an intermittent issue with outbound on POTS because the plan wasn't in place. If it doesn't apply here, my bad. Thanks.

Always look out for the next guy because it may be you!

 

[amilalex]

I thought so. I am going to reprogram the system to use ARS and see if that makes any difference.

 

[kwbMitel]

If reprogramming ARS then definitely use the tone plan

Almost as important is my earlier suggestion to pad the strings with x's to have zero digits to follow. This step guarantees that the system will collect all of the digits before dialing on the trunk.

**********************************************
What's most important is that you realise ... There is no spoon.