Dialing from IP Office Softphone without pressing 9 first 1

[knudsen1974]

Hi guys

I has a customer that want to be able to dial direct from his IP Office Softphone.

by direct I mean he wants to be able to dial a missed call automatically, but it does not work, because the system wants a 9 in front of the actual phonenumber.

Is it possible to make a configuration so he would be able to do so ?


I see his point, that he has to type in the whole phonenumber to call back +9 in front of the actual number...


have a great day !

 

[Telecomboy]

If you program the system correctly it will add the 9 to incoming calls. Then the dial back will work.

 

[knudsen1974]

Any leads how to program this ?

 

[Telecomboy]

It is under your line configuration. Depends if what type of lines you are using.

 

[knudsen1974]

Pri 24

13 PRI 24 PRI

Analogue Trunk
2 analogue Trunk
3 analogue Trunk
4 analogue Trunk
1 analogue Trunk

if that makes any sense to you ?


/Kenneth

 

[Telecomboy]

It goes in the prefix box.

 

[knudsen1974]

i have 4 lines and 3 of them is out of service...

but the 4th i just put 9 in the prefix box, and that would solve the problem described ?


/Kenneth

 

[Telecomboy]

It sounds like you have a PRI, if so you need it under the PRI.

 

[knudsen1974]

awesome i'll go to customer and try this out this week, and will be back with feedback ...

thx !!


/Kenneth