Dialing 9 for outside line immediately hangs up...

[Jason Blakey]

Hi all,

I've been trying to figure this one out all day.

I think I've changed something that has made my IP Office system hang up when I dial 9 to get an outside line. It used to at least take the digits after the 9 and then fail to dial (in the middle of SIP trunk setup).

My Short Code for 9N is

Code: 9N;
Feature: Dial
Telephone Number: N
Line Group ID: 0
Local: blank
Force Account Code: unchecked
Force Authorization Code: unchecked

Can anyone give me a clue? I've tried adding a second code, 8N, with exactly the same results. I can dial other extensions fine.

I'm using IP Office 11.0.0.1.0 build 8, and a J169 Avaya handset.

Thanks,
jason

 

[derfloh]

Line group 0 is that for the SIP trunk?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[Jason Blakey]

yep, the SIP trunk is incoming/outgoing line group 0, in the "Call Details / SIP URIs" section.

 

[Jason Blakey]

I'm seeing this in the logs:

16:10:44 5512300mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,103: Digit Key Pressed 9
16:10:44 5512300mS CMExtnRx: v=103, p1=0
CMInformation
Line: type=SIPLine 260 Call: lid=253 id=1142 in=0
Called[9] Type=Default (100) Reason=CMDRdirect Keypad[9]
16:10:44 5512300mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: Setting Hard Timer 4000
16:10:44 5512301mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=9 sub= calling=103 calling_sub= dir=out complete=0 ses=0
16:10:44 5512301mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1 ses=0
16:10:44 5512302mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: SYS SC: 9 2 sc=type=Dial code=9N, num=N; callinfop->sending_complete=0 secondary_dialtone=
16:10:44 5512302mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
16:10:44 5512302mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
16:10:44 5512303mS Sip: SIP Line (17): License, Valid 1, Available 2, Consumed 0
16:10:44 5512303mS CMCallEvt: 0000000000000000 0.1144.0 -1 BaseEP: NEW CMEndpoint f4feb9a4 TOTAL NOW=3 CALL_LIST=1
16:10:44 5512303mS Sip: SIP Line (17): sip_trunk_config_items 50020001, sip_trunk_config_items_2 00000000, voip.flags 00000948
16:10:44 5512304mS Sip: SIPDialog f4fe94dc created, dialogs 2 txn_keys 0 video 0 presentation 0 camera 0 unsupp audio 0
16:10:44 5512305mS Stun: Info: Line 17: Not using STUN for media in this case.
16:10:44 5512306mS CMTARGET: DIAL LINE: 49 GROUP = 0 SUCCESS = f4feb9a4
16:10:44 5512306mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: CancelTimer CMTCDelayedProcessing
16:10:44 5512306mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: INITIAL TARGETING SUCCEEDED
16:10:44 5512307mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: GetNoAnswerTimer:15
16:10:44 5512307mS CMCallEvt: 0000000000000000 0.1143.0 49 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
16:10:44 5512309mS CMCallEvt: c0a8280100000478 17.1144.0 49 SIPTrunk Endpoint: StateChange: END=T CMCSIdle->CMCSOffering
16:10:44 5512311mS CMLineTx: v=0
CMSetup
Line: type=SIPLine 17 Call: lid=17 id=1144 in=0
Called[] Type=Default (100) Reason=CMDRdirect SndComp Calling[103] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 14661
user '103' presentation Allowed
IE CMIEFastStartInfoData (6) 14 item(s)
IE CMIECallingPartyName (110)(Type=CMNameInternalUser) name=103
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=J169 Phone
IE CMIERespondingPartyName (228)(Type=CMNameInternalUser) name=103
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=J169 Phone
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=103
IE CMIEDeviceDetail (231) c0a8280100000476 LOCALE=enu HW=15 VER=11 class=CMDeviceSIPPhone type=184 number=8002 channel=0 features=0x10110420 rx_gain=32 tx_gain=32
ep_callid=1142 ipaddr=192.168.40.1 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=1 avgsid=
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
Display [103>]
Timed: 09/05/20 16:10
Locale: enu
16:10:44 5512311mS Sip: c0a8280100000478 17.1144.0 49 SIPTrunk Endpoint(f4feb9a4) received CMSetup
16:10:44 5512311mS Sip: c0a8280100000478 17.1144.0 49 SIPTrunk Endpoint(f4fe94dc) No called party, call won't proceed
16:10:44 5512311mS CMLineRx: v=0
CMReleaseComp
Line: type=SIPLine 17 Call: lid=17 id=1144 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[103] Type=Internal Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=9
IE CMIEDeviceDetail (231) c0a8280100000478 LOCALE=enu HW=15 VER=11 class=CMDeviceSIPTrunk type=0 number=17 channel=1 features=0x1 rx_gain=32 tx_gain=32
ep_callid=1144 ipaddr=192.168.40.1 apps=0 loc=999 em_a_loc=999 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
Cause=16, Normal call clearing
16:10:44 5512311mS CMCallEvt: 0000000000000000 0.1143.0 49 TargetingEP: RequestEnd c0a8280100000478 17.1144.0 49 SIPTrunk Endpoint
16:10:44 5512312mS CMTARGET: c0a8280100000476 253.1142.0 49 103.0: CancelTimer CMTCNoAnswerTimeout
16:10:44 5512312mS CMCallEvt: c0a8280100000478 17.1144.0 49 SIPTrunk Endpoint: StateChange: END=B CMCSOffering->CMCSCompleted
16:10:44 5512313mS CMExtnTx: v=103, p1=0
CMFacility

 

[derfloh]

49 SIPTrunk Endpoint(f4fe94dc) No called party, call won't proceed

Seems that you didn't dial more than 9. IPO waited for more digits but didn't receive any and quits the call.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[Jason Blakey]

It does look like that - but the strange thing is that my handset just seems to hangup immediately after I dial the 9 - it doesn't give me a chance to dial any other digits.

 

[derfloh]

Send the short code into ARS instead of directly to the SIP trunk. Within ARS set dial delay to 5 seconds.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[Jason Blakey]

Ill give it a shot,

Thanks,
jason