dialing 800 number to DID numbers 1

[chnbmhit]

We have an 800 number that goes to our main hospital line and the ACD prompts you for a phone extension/number. However, we just added 500 new DID numbers. We can dial the new DID numbers from both inside the hospital and outside, but when you dial our 800# and enter the new DID at the prompt, it says: "That number cannot be reached from this service, please try again." Any thoughts would be appreciated.

 

[techman3030]

check your dialing restrictions in your voice mail service. sounds like the number group is restricted.

 

[norteldude]

It sounds like you have not created a acd que to direct your 800 # to in meridian mail. This is called a dummy que with one agent in it pointing to your main number

 

[johnpoole]

that response is played when a number is notin the voice service dn table and had no mb.. the acdn is the 4 digits the carrier sends from the 800.. points to a acd group. that acd group can have a menu service behind it or a mail box behind it.. in either case the ncfw or ovdn would be your mails answer dn and the service would be created in the mail.. in some cases i have sent the digits from the carrier to an idc table (ld 49) that goes to a maxp 1 acd that sends it to mail.. then build a tod (time fo day) service to give it different options based on day of week+ time of day.. then by using the ncfw in the acd group as mail when all agents are logged off i have a choice as to what greeting to play...this avoids just saying "we are closed" if all agents are logged off during normal hours. this was set up as a remedy for evac. drills.. before 8 "we are closed blah blah" 8 to 5 with agents logged on " thanks for calling blah blah"..8 to 5 all agents logged off." due to circumstances..blah..."

john poole
bellsouth business
columbia,sc

 

[chnbmhit]

i checked the voice services dn table and non of our other DID numbers are listed there. where would i find the dialing restrictions of the number groups?

 

[techman3030]

If this 800 number is rolling into a dial thru service on your voice mail, it will have a voice services dn. you will need to look that up to see the dial thru ID number (it will be labeled TS. then go into thru-dial definitions and view the ID that you are using. this will tell you the restriction/permissions list that is set for this dial-thru. The R/P lists are in voice services.

I am assuming the 800 dial-thru service worked before you intalled the DID numbers, and still works except for the DID numbers.

 

[chnbmhit]

The FX/800# service is listed as DN 3008 and under Service it is TD210. There were no TS services. there were only two Thru-Dial definitions 211 and 212. I check under 211 and found the DN Length to be Fixed and 4 digits. More input welcome. Thank you.

 

[techman3030]

OK TD stands for time of day controller. this will point to your thru dial service or an operator etc. depending on the time of day and the day of the week.

Go into voice services administration and select time of day control definitions. you should see your td 210. go into this and you will see your thru dial ID that is assigned to this time of day controller. then go into the correct thru dial service (211 or 212) and check the restrictions permissions list that is assigned to the thru dial ID. then go to the restrictions/permissions list and see what is set. if your DID number group is not in the permisions list add it and also make sure to remove it from the restrictions list.
Keep in mind that anything you want to block dialing access to, you must put it in the restrictions list.

Hope this helps.

 

[chnbmhit]

Techman3030, thank you very much. the voice mail was all setup before our dept. took over and i've never done much but add/delete mailboxes. i see there is alot to this system and i truly appreciate your help walking me thru the problem i had. it's working great now. thank you again.