Dialing '0' for operator

[katb156]

We currently are using 2 phone systems. POTS and VOIP, with roughly 150 users on VOIP and the remaining 1500+ on POTS. The Operator is on the POTS system. From a POTS phone, you can dial '0' and it takes you to the operator. On a VOIP phone, dialing '0' just gives you a fast busy. I'm assuming that dialing '0' from VOIP to get the operator was not set up by the installer because it can't be done?

I would like some direction on whether this can be done from both POTS and VOIP phones.

 

[GHTROUT]

What kinds of phones systems are you using?

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Nortel Resources at GHTROUT.com
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[katb156]

Our VOIP system is the CS1000. The POTS is an SL1000.

 

[bignose21]

Connection between the two systems?

 

[PERRYPJ]

Go to LD 20 and PRT DNB 0, see if they set it up in the system

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[katb156]

REQ: prt
TYPE: DNB
CUST 0
DN 0
DATE
PAGE
DES

SCH0881

NO ACT SINCE NO DATE

I'm assuming this means it wasn't set up?

 

[GHTROUT]

In a pinch, and this isn't the end all solution, you can create an ACD Queue (LD 23) with

ACDN=0
MAXP=1
NCFW = The number you want Dial Zero to ring

--
Nortel Resources at GHTROUT.com
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[bdmcdonald99]

If there is a tie lines between the two systems you can send calls for the operator to the other system. Just put in a steering code to point to the trunk route that "ties" them together.

 

[bignose21]

That is why I asked the question

"Connection between the two systems?