Dial tone from outside line

[allisondk]

I know this is not proper procedure, but our CIO is asking to setup a DID number that can be accessed from the outside then punch in a code etc... and get a dial tone to make calls.

Example... user calls 444-1234 and gets the PBX, then they dial 123456 or whatever and get a dialtone, at that point they dial 9 011-111-11111111111 and get mexico....

If times were not so costly I would not really follow this procedure but I also understand the cost of international calls on a cell phone.

Thanks for any help with this matter!

 

[GHTROUT]

What I would do is create a Phanton DID that is DCFW'd to the Mexico number the Exec wants to frequently call. Then he can just call the DID in your site and be transfered to the Mexico number. Low risk - very low risk.

If you want to go "High Risk" - the exact feature you describe is called "DISA" or Direct Inward System Access and can be found in the Feature Book with "D". It is programmed in LD24

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[allisondk]

Thank you for the response, it looks like DISA is the method we have to take due to needs of numerous numbers to be dialed. Is there any standard settings I should look for, like isid or ccba or ranr?

 

[allisondk]

I am now getting a SCH0775 when I enter DIS into the Type area, what causes this?

 

[Johnthephoneguy]

I would still try and present them the option of dialing a phantom that is forwarded. Even multiple numbers can be done each with their own DID.

When someone hacks your DISA password, and calls the philipines for 48 straight hours, then the CIO will come back on you and ask you why you didnt tell them that could happen! lol

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[telebub]

SCH0775 means your switch doesn't have the DISA S/W package. You would need to purchase a new keycode with that package. Or use phantoms like the other posters' mention.

War Eagle!
Lions Baseball '09!

 

[johnpoole]

how far does the cio live from work.. unless milage is to great you can order a ops.. off prem station... telco gives you a copper path (loaded) between the pbx and his house...very old school... does he have vpn? then give him an ip set that piggy backs off of his vpn conection..

john poole
bellsouth business
columbia,sc

 

[allisondk]

Guy's as sad as this sounds, its not for him, its for all cell users so they can lower LD Cost (international). I think since we do not have the option we will probably pass on the option and find another creative way like phantom numbers.

What load does Phantom DID's?

 

[GHTROUT]

I had about 40 Phantoms programmed for various international and distant sites - for the exact reason you are facing. It's really a good and secure way of handling it, plus it becomes "abbreviated dialing" while you are in the office too.

Think long and hard about the dialing plan, i.e. the digits or number range you select for this. It will inevitably grow once people see how convenient it is, whether in or outside of the office.



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[allisondk]

Understood, so what LD do I use to setup the Phantom Numbers? I just admin the system and ensure it runs, we have a contractor that is not answering their phone today so I am trying to setup one Phantom on my own to see how this works and how much trouble it will be to setup 20+ numbers. Is there a Example page anywhere I can view to help me with the basic steps?

Thanks

 

[GHTROUT]

First, we need to find out where the special Phantom Loop is:

LD 22
REQ PRT
TYPE CEQU

You'll see a number ending in "P" - that's the Phantom Loop.

Otherwise, you can try this:

LD 20
REQ LUU
TYPE 500

And look for TNs with PHTN in them



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[allisondk]

Here is what I get.

REQ prt
TYPE cequ

CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
044 048 064 068
072 V096 V100
TDS 000
CONF 029 030 031 062
094 095

DLOP NUM DCH FRM TMDI LCMT YALM T1TE TRSH
TRK 01 00 ESF NO B8S DG2 - 15
PRI 07 23 ESF NO B8S FDL - 15
DTI2
MISP 02

When I do the other option of
LD 20
REQ LUU
TYPE 500

I get a list of TN's that do not exist (SCH0805) and the ones missing in the list ex 8 0 0 5 is missing its a companion phone setup.

 

[Johnthephoneguy]

Searching works great:


Creating Phantom TNs

You may have a requirement to assign a particular extension number to a non-office based
employee. When that employee is in the office, the Phantom TN can be remote call forwarded
to a real extension. When they are away it can be forwarded to voice mail or a mobile number.

The Phantom Terminal Numbers feature does not require any hardware. It is used in conjunction
with Call Forward All Calls and Remote Call forward.



Programming

It is programmed as a 500 type set but certain requirements apply, as listed below.


The Phantom TN is programmed in a Loop or Superloop which has been defined as a Phantom
Terminal Loop.

The Directory Number must be unique to the Phantom TN. It cannot be shared with any other
telephone.

Two software packages are required. PHTN package 254 and FFC package 139.

The system software must be Release 20.x or later.
The default configuration for the system loops, generally, does not include the Phantom Loops.




Printing the Configuration Record (CFN) in LD 22

You can check if Phantom Loops have been defined by printing the Configuration Record (CFN)
in LD 22. This is a section of a typical Configuration Record.


CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
048 N064 N072 096
100 104 108 112
116 120 124 128
132 136 140 144
148 152 156
SUPC

It is programmed as a 500 type set but certain requirements apply, as listed below.

In this example, notice that Superloop 64 has a prefix of N. This denotes that it is used as a
Phantom Loop.

Phantom TNs can use loops 0-159 for all machine types except the Option 11.


Meridian Option 51-81C

So for the 51-81C range of machines, once the phantom loop has been configured, the TN's can
be programmed on that loop as you would normally do it.. For the above example, TN64 0 0 0
would be the first Phantom TN.




Meridian Option 11-11C

This is not the case for the Option 11. The Phantom loops do not correspond directly with the
Superloop number.

For Meridian Option 11 with Release 20 to 23 software the Phantom Loops use Superloops in the
range 64-80. If Superloop Number 64 is configured as a Phantom loop, TN41-0 through to
TN41-15 can be used to program Phantom 500 sets. It will also allow you to program the 16
TNs on TN42, TN43, and TN44. A total of 64 TNs on the Superloop.

This is summarised in Table 1 below.



Table 1: Meridian Option 11 Release 20 to 23



Superloop (N) TN Range 1 TN Range 2 TN Range 3 TN Range 4
64 TN41-0 to TN41-15 TN42-0 to TN42-15 TN43-0 to TN43-15 TN44-0 to TN44-15 68 TN45-0 to TN45-15 TN46-0 to TN46-15 TN47-0 to TN47-15 TN48-0 to TN48-15 72 TN49-0 to TN49-15 TN50-0 to TN50-15 TN51-0 to TN51-15 TN52-0 to TN52-15 76 TN53-0 to TN53-15 TN54-0 to TN54-15 TN55-0 to TN55-15 TN56-0 to TN56-15 80 TN57-0 to TN57-15 TN58-0 to TN58-15 TN59-0 to TN59-15 TN60-0 to TN60-15
For Option 11 systems using software Release 24 or later, the same principle applies but the

Superloops are in a different range. They are Superloops 96-112. This results in a different
range of Phantom TNs as summarised below in Table 2.




Table 2: Meridian Option 11 Release 24 and later


Superloop (N) TN Range 1 TN Range 2 TN Range 3 TN Range 4
96 TN61-0 to TN61-15 TN62-0 to TN62-15 TN63-0 to TN63-15 TN64-0 to TN64-15 100 TN65-0 to TN65-15 Tn66-0 to TN66-15 TN67-0 to TN67-15 TN68-0 to TN68-15
104 TN69-0 to TN69-15 TN70-0 to TN70-15 TN71-0 to TN71-15 TN73-0 to TN72-15 108 TN73-0 to TN73-15 TN74-0 to TN74-15 TN75-0 to TN75-15 TN76-0 to TN76-15
112 TN77-0 to TN77-15 TN78-0 to TN78-15 TN79-0 to TN79-15 TN80-0 to TN0-15
Configuring a Phantom TN

Only the following prompts need a response. Leave all the other prompts as default, including
the class of service (CLS). You do this by pressing the Enter Key (Carriage Return) to leave the
setting as default.

Load overlay LD 10 to configure the Phantom 500 sets.



LD 10
REQ NEW
TYPE 500
TN 41 5 (For example.)
PHANTOM (This is printed by the system as you programme the Phantom TN.)
DES PHANTM (This doesn't have to be PHANTM but it is a useful way to identify them. Note 1.)
CUST 0
DN xxxx (Enter the DN you want to use)
FTR CFW 16 (This is required if the calls are to be forwarded to an alternative DN. See Note 2.)
FTR DCFW 16 xxxx The Default Call Forward DN. This is the normal destination for the calls.
See Note 2.)

be sure CLS CTD and CLS XFA in addition to CLS CFXA. Also set the TGAR to 1 instead
of the 0 default.




Note 1. If you can't remember which loop is configured for the Phantom TNs, use LD 81, the
Feature Print overlay. You can search for them by entering the DES in the listing. That's why
it is useful to enter the DES as PHANTM when creating a new Phantom 500 set.

Note 2. If you omit the two features (FTR), the following message results. SCH6396 Warning:
A virtual TN has been configured without a CFW or DCFW DN. This is advisory, the new
Phantom 500 set will be added to the system. You can add the features later to give the full
functionality of the Phantom 500 TN.


Tip. If you can't remember where the Phantom TNs are, use LD 81, the Feature Print overlay.
You can search for them by entering the DES in the Listing. That's why it is useful to enter
the DES as PHANTM when creating a new Phantom 500 set.






JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

That's a lot of info

>LD 97
SCSYS000
REQ CHG
TYPE SUPL
SUPL N104

WRAP UP SUPL 104 (NEW) ..OK


>LD 10
REQ: NEW
TYPE: 500
TN 69 0
DN (etc)
NCOS (highest you use)
CLS CFXA
FTR DCFW 9011445551212 (for example)

Fumble through the TN - the critical entry is the FTR DCFW

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[tnphoneman]

You can allow them to thru dial once logged into their voicemail boxes.

1. Force them to change passwords often
2. Voicemail ports have to have a high enough NCOS to make the call.
3. If you have CallPilot be sure to have all the ports deacquired before making the changes.
4. Monitor for toll fraud closely.

Signature===========================================

http://www.greatwhitetechnologies.com

Aastra Authorized Reseller

 

[GHTROUT]

I dunno if I'd recommend removing restrictions on Mail ports. Even if you watch things, it only takes one "lost" mailbox and one night of toll fraud to use up a whole year of telecom budget.

Let's say we have one week of 10 hour blocks where fraud is occurring (call time being sold). In this small customer example, 22 trunks exist. 11 are held for 9 hours of toll-free incoming. The other 11 are held for 9 hours of "third world" International outbound. This goes on for 7 days.

Toll Free: 11 trunks x 60 minutes x 9 hours x $0.08/Min = $475.20
Outbound: 11 trunks x 60 minutes x 9 hours x $1.00/Min = $5940.00
Total Loss in 10 hours = $6,415
Total Loss in 7 days = $44,906

Have better rates? Then use $20,000 as your one-week cost.

Hopefully, you will have found it in one week - but it's just as likely it won't be noticed until the bill arrives...up to 45 days after the event started.

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[GHTROUT]

I guess that goes for DISA too

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