Dial SIP Paging extension using Dial Emergency so hot deskers phones call the correct paging system 5

Binkoba · Sep 17, 2019

I am trying to use dial emergency short code to check which location the phone is, and so will call the extension number of the correct site SIP paging adapter.

The call gets passed to the correct 911 ARS table which has a short code in it (811), that short code point to extension 21010 on the system. But the ARS will not dial the extension and reports LINE with group ID: 0 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS

Isn't the system supposed to hit on an extension match first?
It is like you cannot dial extensions from an ARS table, is that correct?

Monitor log below

Thanks

========================================

Line: type=IPLine 350 Call: lid=381 id=1195297 in=0
Called[8] Type=Default (100) Reason=CMDRdirect Keypad[8]
2019-09-17T11:52:25 491333553mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: Setting Hard Timer 5000
2019-09-17T11:52:25 491333554mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=8 sub= calling=21010 calling_sub= dir=out complete=0 ses=0
2019-09-17T11:52:25 491333554mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: ADD TARGET (N): number=8 type=100 depth=1 nobar=1 setorig=1 ses=0
2019-09-17T11:52:25 491333554mS CD: CALL: 381.1195297.0 BState=Idle Cut=0 Music=0.0 Aend="Ashley Gibbon(21010)" (0.0) Bend="" [] (0.0) CalledNum=8 () CallingNum=21010 (Ashley Gibbon) Internal=1 Time=2 AState=Dialling
2019-09-17T11:52:25 491333554mS PRN: RTCP collector is NOT initialized
2019-09-17T11:52:25 491333896mS Sip: sip_indicateTimeOut Timer 10
2019-09-17T11:52:25 491333896mS Sip: Timer 10 callback didn't find dialog, method REGISTER, callid 2690e88ad8186868270cde28540aae9b
2019-09-17T11:52:25 491333896mS Sip: sip_indicateTimeOut txn_keys 1
2019-09-17T11:52:26 491334023mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,21010: Digit Key Pressed 1
2019-09-17T11:52:26 491334023mS CMExtnRx: v=21010, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=381 id=1195297 in=0
Called[1] Type=Default (100) Reason=CMDRdirect Keypad[1]
2019-09-17T11:52:26 491334023mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: Setting Hard Timer 5000
2019-09-17T11:52:26 491334023mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=81 sub= calling=21010 calling_sub= dir=out complete=0 ses=0
2019-09-17T11:52:26 491334024mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: ADD TARGET (N): number=81 type=100 depth=1 nobar=1 setorig=1 ses=0
2019-09-17T11:52:26 491334330mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,21010: Digit Key Pressed 1
2019-09-17T11:52:26 491334330mS CMExtnRx: v=21010, p1=0
CMInformation
Line: type=IPLine 350 Call: lid=381 id=1195297 in=0
Called[1] Type=Default (100) Reason=CMDRdirect Keypad[1]
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: Setting Hard Timer 5000
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: LOOKUP CALL ROUTE: GID=0 type=100 called_party=811 sub= calling=21010 calling_sub= dir=out complete=0 ses=0
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: ADD TARGET (N): number=811 type=100 depth=1 nobar=1 setorig=1 ses=0
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: SYS SC: 811 3 sc=type=DialEmergency code=811, num=811 callinfop->sending_complete=0 secondary_dialtone=
2019-09-17T11:52:26 491334330mS PRN: EMERGENCY CALL from Extension with no dynamic location set and standard location id 2
2019-09-17T11:52:26 491334330mS CMARS: FindActiveARSByGroupID GroupID=54 - Found
2019-09-17T11:52:26 491334330mS CMARS: FindActiveARSByGroupID GroupID=54 - Found
2019-09-17T11:52:26 491334330mS CMARS: MakeCallTarget - Called Number: 811
2019-09-17T11:52:26 491334330mS CMCallEvt: 0000000000000000 0.1195299.0 -1 BaseEP: NEW CMEndpoint f31f40b0 TOTAL NOW=21 CALL_LIST=10
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: CancelTimer CMTCDelayedProcessing
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: INITIAL TARGETING SUCCEEDED
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: GetNoAnswerTimer:20
2019-09-17T11:52:26 491334330mS CMCallEvt: 0000000000000000 0.1195298.0 213718 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
2019-09-17T11:52:26 491334330mS CMCallEvt: 0000000000000000 0.1195299.0 213718 ARS for 89-911: StateChange: END=T CMCSIdle->CMCSOffering
2019-09-17T11:52:26 491334330mS CMCallEvt: 0000000000000000 0.1195298.0 213718 TargetingEP: RequestEnd 0000000000000000 0.1195299.0 213718 ARS for 89-911
2019-09-17T11:52:26 491334330mS CMTARGET: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: CancelTimer CMTCNoAnswerTimeout
2019-09-17T11:52:26 491334330mS CMCallEvt: 0000000000000000 0.1195299.0 213718 ARS for 89-911: StateChange: END=B CMCSOffering->CMCSOverlapRecv
2019-09-17T11:52:26 491334331mS CMARS: FORM: 89-911 - Received Number: 811
2019-09-17T11:52:26 491334331mS CMARS: FOUND A SHORT CODE - short_code: 811 - Tel: 21010 - Called_Party: 21010 - Line Group Id: 0
2019-09-17T11:52:26 491334331mS CMARS: SetCurrentTarget: Short_Code: 811 - Line_Group_ID: 0
2019-09-17T11:52:26 491334331mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
2019-09-17T11:52:26 491334331mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
2019-09-17T11:52:26 491334331mS Sip: SIPTrunks: Make Target voip, line group id is 0 and ip 10.17.90.221
2019-09-17T11:52:26 491334331mS Sip: SIP Line (3) cannot find a suitable SIP URI to dial out
2019-09-17T11:52:26 491334331mS CMARS: LINE with group ID: 0 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
2019-09-17T11:52:26 491334331mS CMARS: ModifyCMARSTarget: Short_Code: 811 - Line_Group_ID: 0 set line status to CMARS_OUTOFSERVICE
2019-09-17T11:52:26 491334331mS Sip: SIPTrunks: Make Target voip, line group id is 0 and ip 10.17.90.221
2019-09-17T11:52:26 491334331mS Sip: SIP Line (3) cannot find a suitable SIP URI to dial out
2019-09-17T11:52:26 491334331mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: 89-911
2019-09-17T11:52:26 491334331mS PRN: EMERGENCY CALL from Extension with no dynamic location set and standard location id 2
2019-09-17T11:52:26 491334331mS CMARS: FindActiveARSByGroupID GroupID=54 - Found
2019-09-17T11:52:26 491334331mS CMARS: CMARSTargetingBusy
2019-09-17T11:52:26 491334331mS CMCallEvt: 0a115adc00123d21 0.1195299.0 213718 ARS for 89-911: StateChange: END=B CMCSOverlapRecv->CMCSAccept
2019-09-17T11:52:26 491334331mS CMCallEvt: 0a115adc00123d21 381.1195297.0 213718 Ashley Gibbon.0: StateChange: END=A CMCSDialling->CMCSRingBack
2019-09-17T11:52:26 491334331mS CMExtnEvt: v=1909 State, new=Alerting old=Dialling,0,0,Ashley Gibbon
2019-09-17T11:52:26 491334332mS CMExtnTx: v=21010, p1=0
CMProgress
Line: type=IPLine 350 Call: lid=381 id=1195297 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 17/09/19 11:52
2019-09-17T11:52:26 491334332mS CMCallEvt: 0000000000000000 0.1195298.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
2019-09-17T11:52:26 491334332mS CMCallEvt: 0000000000000000 0.1195298.0 -1 BaseEP: DELETE CMEndpoint f3182b10 TOTAL NOW=20 CALL_LIST=10
2019-09-17T11:52:26 491334332mS CD: CALL: 381.1195297.0 BState=Ringing Cut=3 Music=0.0 Aend="Ashley Gibbon(21010)" (0.0) Bend="" [] (0.0) CalledNum=811 () CallingNum=21010 (Ashley Gibbon) Internal=1 Time=780 AState=Ringing
2019-09-17T11:52:26 491334332mS CMMap: PCG::MapBChan pcp[665]b0r1 cp_b f477fe10 other_cp_b f7126830 type CGTypeDTMF
2019-09-17T11:52:26 491334332mS CMMap: PlatformConnectionAudioSAP::ConnectVoice (connect) pcp[665]b0r1 echo_cancellation set to 0
2019-09-17T11:52:26 491334332mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[665]b0r1 Configure 2.964
2019-09-17T11:52:26 491334332mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[665]b0r1 ConnectIndication 2.964
2019-09-17T11:52:26 491334332mS CMMap: DTMF:

layTones g T[945] Tones ',EEEEE,'
2019-09-17T11:52:26 491334332mS CMMap: Started playing tones, cp[665]b0r1 (from g null)
2019-09-17T11:52:26 491334332mS CMMap: cp[665]b0r1 SetOperGroup2 from g null to g null not executed, playing tones in progress ,EEEEE,
2019-09-17T11:52:26 491334710mS SIP Rx: UDP 10.17.80.60:5060 -> 10.17.90.220:5060

2019-09-17T11:52:27 491335276mS PRN: Receive from backup server: len=9, Src=0xa115ade:50791 Dst=0xa115adc:4100, msgdata=7
2019-09-17T11:52:28 491336780mS CMExtnEvt: Chad Cronshaw:21059: No user activity
2019-09-17T11:52:29 491337174mS Sip: sip_indicateTimeOut Timer 10
2019-09-17T11:52:29 491337174mS Sip: Timer 10 callback didn't find dialog, method REGISTER, callid 8201e90ca900b373658aa785fd0aae7e
2019-09-17T11:52:29 491337174mS Sip: sip_indicateTimeOut txn_keys 0
2019-09-17T11:52:29 491337275mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms
2019-09-17T11:52:29 491337400mS CMMap: PCG::UnmapBChan pcp[665]b0r1 cp_b f477fe10 other_cp_b f7126830

IP Office Server Edition 10.1 (Virtual)
400 users
Silverpeak Edge Connect Hybrid WAN
30 Sites

holdmusic34 · Sep 17, 2019

Ive never routed an emergency short code to anything other than a line group ID.
Dont route emergemcy calls through ars forms and other nonsense. As you're finding, complex programming makes it easier to break. There are no rewards for the longest routed call through a system.
Carlo Pignataro, The Luxury Sales Coach says, 'the market doesnt reward hard work or commitment. the market rewards the simplest solutions to its most compelling and complex problems.'
He says a lot of profound things, and i wouldnt trust him with my sister, but he's right here.

remembering Intrigrant 2019

derfloh · Sep 17, 2019

Just create a local short code on any site 811/Dial Extn/<No of Paging adapter>

Independent of which site the user currently is logged in it will always dial the local paging adapter.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

Binkoba · Sep 18, 2019

Oh, forgot to mention, I have IPO Server edition, all users from 23 different sites are hosted on the same system. so I have to find some way of a local page.

Thanks

Ashley

IP Office Server Edition 10.1 (Virtual)
400 users
Silverpeak Edge Connect Hybrid WAN
30 Sites

TouchToneTommy · Sep 18, 2019

User Short code 811/Dial Extn/<No of correct Paging adapter>

Create a User Right for each of the 23 locations, add this to the User Short Codes, and apply the correct User Rights to each user

derfloh · Sep 18, 2019

You have been faster than me with that suggestion TTT.

Have a star anyway.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

TouchToneTommy · Sep 18, 2019

derfloh - it was YOUR solution, so star for you!

snowman50 · Sep 18, 2019

Oh go on then..you both can have a star.. [tiphat]

Binkoba · Sep 20, 2019

Unfortunately I already thought of that but it does not work either, Avaya in their wisdom has it where a user can only be part of one user rights group.

We already have many more user rights groups for different purposes, in our case they are used for button programming user action buttons.

to me it is a pity we do not have short code user rights, and button programming user rights and telephony user rights etc.

And allot of these users are in user rights groups for button programming, but hot desk around, and work in different location.

Maybe we need to have them self administer.

Thanks

Ash

IP Office Server Edition 10.1 (Virtual)
400 users
Silverpeak Edge Connect Hybrid WAN
30 Sites

derfloh · Sep 20, 2019

If you use the system short code solution you don't have to use user rights.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

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Dial SIP Paging extension using Dial Emergency so hot deskers phones call the correct paging system 5

Binkoba

IS-IT--Management

holdmusic34

Vendor

derfloh

Technical User

Binkoba

IS-IT--Management

TouchToneTommy

Vendor

derfloh

Technical User

TouchToneTommy

Vendor

snowman50

Technical User

Binkoba

IS-IT--Management

derfloh

Technical User

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