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Dial Pad Issue

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gwmyers

gwmyers

Technical User
Oct 13, 2011
583
US
CM 8.1 G450 S8700

After dialing a phone number and reaching a Menu

The Dial Pad is inactive when trying to select Menu Option

XXX XXX XXXX
for Sales Dial "5" for example
Dial Pad is inactive ("5") doesn't respond

When dialing a phone number All Keys Work
 
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Sounds like a DTMF issue.

Are you using PRI or SIP trunks?
Is the menu on a system dialed over PSTN?
Does it work when calling local VDNs/vectors/voicemail that have DTMF input?
 
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