dial out cot route w acod 1

[SEastTech]

Any feedback?

Opt 11 rel 23+. I built a route and 2 cot members to connect to an ASCOM wireless system. I cannot access the route? I compared the route and trunks in the route to a route I can dial out on and I cannot see any difference. the weird thing on this switch is the customer is not 0 but 1. If I set up the new route and trks in customer 0 and the stations in customer 0 I can dial the access code....but of course I cannot dial any other ext in the system because they are in customer 1.

Any ideas?

the only difference in the route that works and the route that doesn't is the trunks in the working route are grd and the route I cannot access is lop.


thanks in advance

 

[Firebird Scrambler]

Have you checked that "TGAR" hasn't got e.g. "1" programmed in?. Any extension with a "TARG" of the same number won't be able to dial that routes ACOD.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[SEastTech]

in the route tgar is blank. at the ext the targ is 0. the route I can dial is the same. i thought it could be I used a 4 digit ACOD in the new route but I actually took the ACOD from the route that worked and used it on the non-working route with no luck.

I am stuck for now

 

[trvlr1]

when you build it for customer 1 are the trunks and the route both built as customer 1?
What indications are you getting of a failure, busy, dead air??
When you do get the fail, have you traced the trunks to see if they are being accessed or if the call is not even getting to them?

 

[SEastTech]

The route, trunk members and extensions were built in customer 1. i get a fast busy. the trace sees the trunk not being accessed. the acod is dialed and immediate fast busy returned. trying from a digital set I get release and try again on the display.

the fact that I can access another route and both routes seem identical save for loop and ground start I am at an impass

 

[GHTROUT]

Here are some ideas:

--Set this Trunk Route to MANO=YES

--See if phones with CLS=UNR can access it but not with CLS=CTD

--Make sure the Trunk Route's ICOG=IAO

--Make sure there are no TEN (Tenant) Restrictions in the way (LD 93)


--
Nortel Resources at GHTROUT.com | Connect with me on LinkedIn
--

 

[bhassell2000]

Phone set you are using have MTC in CLS?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[Firebird Scrambler]

If the trunks are Ground start, was the polarity checked on the A B wires?. Was the trunks in LD 14 checked for TGAR settings?. Can you send us a copy of the RDB, Trunks etc?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[bhassell2000]

I meant MTA

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[SEastTech]

GH,

I think you may have the answer. I have the cls on the ext to unr and the trk route is in and out (IAO) but I didn't think about ld 93 and the MANO in the route. I'll check that out.....thanks!

Firebird,

the trunks are loop so I am good on that and the tgar too I believe. I am going to try GH's ideas and if I am still having problems, I will post the data info and maybe you can see the problem.

thanks to all!

 

[SEastTech]

GHTROUT,

thank you!....the route was denied in ld 93.....sweet!
thank you all for the feedback. I have never worked with tenant service before. I thought that was it but the push from GH set the lightbulb off.