Dial Extension Directly in Auto Attendant 3

[sbelnick]

I have an Definity PBX with Intuity Audix voicemail. We have a T1 connected to it with 23 lines. The way our system is setup now requies the user to press "1" before they can dial the extension. Our phone vendor says this is the only way to do it using the PBX as the auto attendant. The problem with using the Audix is that there are only 4 ports and if more than 4 people have called at once or are in the menus then people cannot get through.

Is this all true and is there any other way around this other than more ports? I can't believe that the PBX itself has to require you to press an selection before dialing the extension.

Thanks in advance.

 

[sbelnick]

Anyone have any updates for this? I still have not gotten it to work properly....the wait time time is too long between the collect 4 digits and the announcement with the options. I tried putting a wait-time of 1 second at step 3 and it just waits a long time...anyone else have any ideas?

 

[SF0751]

Check your system features for the Interdigit Timer - mine is set for 3 seconds.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[surplus]

I changed the vectoring timeout to 4 seconds on the change sys feat page because of the delays in processing just 1 digit and it seemed to do it for me.

What do you have in that field on the change system features page. It's in the Call Vectoring portion.