Dial Delay too short

[paul3461000]

Customer has the following complaint:

"if you pause between numbers as dialing for even a brief second, it seems to time out and the call doesn't go thru

is there a way to extend the timing on the dialing? "

The Dial Delay Time is at the default of 4000ms. I assume this user only experiences a problem when making external calls on their analogue lines. My guess is there is nothing I can do to help this customer because once they hit 9 and seize an outside line the telco has control of the dial delay; at least that's what I am guessing.

Any suggestions?

 

[kurthansen]

There are two settings that determins when a call is plaeced. Dial Delay time and Dial delay count. Default is 4 seconds for time and 0 for count (US config).

What happens is when you start to dial a number it will either wait 4 seconds before it trys to find a matching short code. If you have a number in for the count it will wait till that number of digits is dialed before trying to find a match.

Not sure if this makes since so I will paste what the help file says:

Dial Delay Time (secs): Default = 4 (USA/Japan) or 1 (ROW), Range = 1 to 99 seconds.
This setting sets the time the system waits following a dialed digit before it starts looking for a short code match. In situations where there are potential short codes matches but not exact match, it also sets the delay following the dialing of a digit before dialing complete is assumed.

Dial Delay Count: Default = 0 digits (USA/Japan) or 4 digits (ROW), Range = 0 to 30 digits.
This setting sets the number of digits dialed after which the IP Office starts looking for a short code match regardless of the Dial Delay Time.


Now if you go into the help file and look at short codes then short code matching examples you will see how you can restrict users from calling certain extensions. I know others have asked on this site before and I had found it but hadn't seen anyone ask lately.

 

[aarenot]

Set the delay time to 8000, and test. If it extends the time allowed between digits dialed then it is not the Telco disallowing the digits. Play with the setting, and see if it helps, you can always change it back if it does not.

Some people will however complain it takes to long to dial, or that their calls fail, because they are now not waiting long enough to let the extended timer expire.

Best solution, see if the time allowed between digits dialed is reasonable, if it is, train the user to dial properly.

 

[kurthansen]

Or you can instruct the people who complain it is too long to press #. That will force the short code match.

 

[SuperJenks]

I would up the dial delay timer to 6 seconds. Yes, it will delay the overall dialing out of the call because of the last digit in the number with the system awaiting the next digit for six seconds if you are useing the default dial out codes. Here is how I get around that.

The default dial-out shortcodes use the dial delay timer character " ; ". Example: [9]N; Instead of the system waiting for another expected digit based on the delay timer, you can revamp your shortcodes so the dial delay timer will not come into play.

Get rid of all the default codes and replace them with the following:

SC-[9]1xxxxxxxxxx
Feature- Dial3k1
Tele- 1N

[9]2xxxxxx
Feature- Dial3k1
Tele- 2N

[9]3xxxxxx
Feature- Dial3k1
Tele- 3N

and so on right through to [9]9xxxxxx

Although the system will use the dial delay timer in between digits (Giving your users more time to dial a number), it will not use it for the last digit dialed (which would tack on an additional 6 seconds to the call before it went out) as the x's act as place holders and will not wait for timer once all the digits have matched. So this will increase the amount of time users can wait between dialing digits before a re-order tone is givin from system but not affect the total amount of time before the system sends the call out on the trunk.

Hope this makes sense. It works great, I do it on every install.