Dial by Name 5

[campyracr]

I recall seeing a thread about this but can't find it.

We currently do not have the feature enabled on our switch. Management now wants it enabled.

I know the usernames have to be listed Lastname,Firstname in Audix and the switch, and there is a setting on the 2nd or 3rd page of each user indicating dial by name.

what other steps do I need to take? Or should I just hire a vendor?

 

[SF0751]

See thread690-403973 and/or Thread690-551899.

Susan
[sub]A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.[/sub]
[sup]Herm Albright (1876 - 1944)[/sup]

 

[campyracr]

Susan,

Those threads helped a bunch with the dial by name (DBN). Now I am having an issue with my vector I think.

Below is the vector:
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 5914
03 goto step 12 if digits = 1 (hunt group)
04 goto step 14 if digits = 2 (hunt group)
05 goto step 16 if digits = 3 (other vector)
06 goto step 18 if digits = 4 (DBN)
07 goto step 20 if digits = 5 (Gen mbox)
08 goto step 2 if digits = 9
09 wait-time 10 secs hearing silence
10 goto step 2 if digits = ?
11 stop
12 route-to number 5917 with cov n if unconditionally
13 stop
14 route-to number 5916 with cov n if unconditionally
15 stop
16 goto vector 35 if unconditionally
17 stop
18 route-to number 5301 with cov n if unconditionally
19 stop
20 route-to number 2200 with cov n if unconditionally
21 stop
22

==========
All work but the DBN just disconnects the call

 

[marcell55]

Try changing step 18 to say,
route-to number 5301 with cov y if unconditionally

If your auto attendant is in Audix, then 5301 should be an x-ported station in the switch that has a cover path to Audix. If you route with cov n, then it won't follow the cover path.

 

[SuperTanker]

Marcell,
you beat me to the punch. Good catch.

 

[ArmyITGuy]

I saw this post and have a more specific question.

The "Adress Formatting" is what confuses me. Some have Name, most have extension.

Our switch has vectors that point to a phantom station, just a vmbox on Audix, which prompts the user to spell the last name. Audix then goes back to the switch to find the user & ext.

Which should they be set to?

 

[marcell55]

If the Auto-attendant is a "Dial by Name" auto attendant, then the address formatting should be name. Basically, you're telling the auto attendant to read the touch-tones by the letters associated with then, not the numbers. Audix actually does dial by name from it's own database, so if the user doesn't have a mailbox, you won't be able to find them in "Dial by Name." Once it find the appropriate extension in Audix, then it transfers to that extension in the switch.

 

[ArmyITGuy]

So if Audix is checking the numbers dialed (name spelled) against it's list of users, and on the switch I should have those users with a VMbox set to name rather than extension?

 

[marcell55]

No, the actual voicemail boxes should be set up as extension addressing. The only thing that should have the "Name" addressing is the "Dial by Name" auto attendant.

 

[ArmyITGuy]

The phantom extension for the dial by name is set to "msa-spe" on the switch.
The vm for the dial by name is set to "name"

So it doesn't matter on the switch side what the stations are set to extension/name as long as the dial by name attendat hsa name for it's addressing format in Audix.

 

[marcell55]

That is correct.