Dial by name is going directly to voicemail

[dan737]

This is only happening with our Agents
If dialed my name, goes directly to voicemail and if dialed by extension, it rings through.

Any suggestion

Thanks

 

[kwbMitel]

System Type and Version?
Voicemail Type and Version?

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What's most important is that you realise ... There is no spoon.

 

[dan737]

System is Mitel 3300 V.6.0 SP3
Voicemail is ESNA V 8.5.12.1711

Thanks,

 

[kwbMitel]

Sorry, I haven't touched an ESNA vm in 5 years.

Hopefully someone else can chime in

**********************************************
What's most important is that you realise ... There is no spoon.