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Dial by name is going directly to voicemail

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dan737

Technical User
Oct 21, 2014
184
US
This is only happening with our Agents
If dialed my name, goes directly to voicemail and if dialed by extension, it rings through.

Any suggestion

Thanks
 
System Type and Version?
Voicemail Type and Version?

**********************************************
What's most important is that you realise ... There is no spoon.
 
System is Mitel 3300 V.6.0 SP3
Voicemail is ESNA V 8.5.12.1711

Thanks,
 
Sorry, I haven't touched an ESNA vm in 5 years.

Hopefully someone else can chime in

**********************************************
What's most important is that you realise ... There is no spoon.
 
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