Dial by name feature doesn't work for some users, how can i fix that? 3

[HadiQJ]

Hi Everyone,

Dial by name is working fine for most users, but for some reason it doesn't work for people who later join the company. I made sure they record a greeting on their VM, and made sure their Voicemail is on. Whenever i try to dial their name in the directory through Auto Attendant, it just says name not found!

I am using Avaya IP Office v2, with embedded Voicemail enabled.

Do you have any idea or need more information from me to help me fix this please?

 

[biv343]

When I've run across that, either the name is spelled wrong, ex-directory is checked or the user hasn't recorded their spoken name in their mailbox (not the greeting, but the name they're prompted to record when initializing the mailbox).

 

[HadiQJ]

Thank you @biv343, your differentiation between "not the greeting" and "spoken name" recording helped a lot. I recorded using *17 and then *05 the spoken name recording.