When I dial by name the system is going to call an extension right? not a mailbox. I have several mailbox only clients and need to create a solutions so people can dial by name after hours. From what i can tell I believe I need to create a dummy acd dn and have the number forward to the vmail box if it is not answered. Does this sound right? I have never created a dummy acd dn. Any help would be greatly appreciated.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Dial by name dummy ACD DN
- Thread starter IOKIPP
- Start date
LD 23 ACD = extension, MAXP=1 NCFW=mailbox pilot number. Enter through all other entries.
This will use up a lot of licenses if you have a lot of people going this route though, you should be able to set up so your menu sends them directly to the mailbox without having to go to the PBX first. What type of voice mail do you have?
This will use up a lot of licenses if you have a lot of people going this route though, you should be able to set up so your menu sends them directly to the mailbox without having to go to the PBX first. What type of voice mail do you have?
- Thread starter
- #3
- Thread starter
- #5
- Status
Similar threads
