Dial By Name Directory

[DickMorris]

I have two subscribers with similar names Carns and Carney. When one uses the Dial By Name Directory it askes for the first four letters of the last name. So I dial 2 2 7 6 and the call goes to Carney. I have other users, Smith for example, where it askes for more letters and then offers a choice, like "Press one for 'Liddell Smith' or two for 'Kimberly Smith' ". Any ideas bout what is wrong? ... I changed the spelling of their names to Carn. Now it works.

 

[cgogan13]

Long shot, did you have the , between first & last names?

 

[DickMorris]

Nope. The names are in two different boxes on the screen.

 

[Saiyan656]

What directory are you referring to? VM, PBX, etc...? release MM, AAM, 6.3, utility...?

 

[smokinjoe2938]

have both users recorded their names when mailbox was set up?

 

[DickMorris]

Its Aura voice mail.
CommunicaMgr version R016x.00.1.510.1
Messaging version 6.0-1
Both subscribers have their names recorded.

 

[DickMorris]

I think think the proper name of the vm platform is Avaya Aura Messaging