Dial by extension not working intermitanty

[hurricaneguy]

We have an intermittent issue of a people calling into our voice mail system to our "Back Line". Some times when they dial the extension, they are told the extension is invalid.

I have not been able to reproduce but I am told that of the people calling in call frequently and it works some times and not others. Any ideas?

We have a CICS with I think RLS 4.0 and an older NAM.

 

[curlycord]

Double check and repost your correct verions for both the CICS and the NAM.

Sounds like DTMF patch required for NAM or incompatibility issue.


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curlycord

http://www.curlycord.com

 

[hurricaneguy]

How do I determine if the NAM needs the DTMF patch?

 

[curlycord]

Post the versions

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curlycord

http://www.curlycord.com

 

[hurricaneguy]

MICS is XC 3.0
NAM is NVM 3.0.10b

 

[curlycord]

Compatibility is ok, how since 3.0 on the NAM you should run the REDIRECT Patch on the NAM.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[hurricaneguy]

Thanks. Where is that patch available?

On another matter. How do you determine the maximum number of mailboxes that are available on the NAM?

 

[curlycord]

You need to ask your local authorized vendor whom will have access to the file at the Nortel site.

1000 mailboxes.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[hurricaneguy]

Thank you again.
I also did some other searches here and found that I can simply plug in a laptop and change the redirect setting using Nortel Voicemail Manager. I'm sure I have that software around here somewhere. Now the challenge is finding it.

 

[curlycord]

I wasnt sure on the 3.0 if could be done and why not mentioned, 4.0 yes, 4.1 through the set ....all memory which is fading like Nortel.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[hurricaneguy]

I installed the NVM software but could never get it to connect. I used the instructions here.

http://www.tek-tips.com/viewthread.cfm?qid=936402&page=391

But I cant get in manually to make the change.
I have gone back to my vendor but they said the patch disk is no longer available on Nortel's website. They are trying to see if any of their techs in other cities might still have it but so far no luck. I have even contacted other vedors about it but no luck there either.

 

[curlycord]

Well since your in some remote area of a desert (lol)

I have uploaded here:

http://www.gigasize.com/get.php?d=0vy1w9bzxvc

Extract to a disk.

Insert Disk into NAM
Reboot
Wait for 2 beeps together and that it stops reading disk
Pull disk out
Reboot NAM
Test




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[hurricaneguy]

Thanks I will give it a try as soon as we can schedule a reboot.