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Dial by extension not rining directly

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dan737

Technical User
Oct 21, 2014
184
US
when I dial the main number and get prompted to enter the extension of the person. It does not ring directly to that DID rather it the call sits in the wait queue
The DID is set up as an agent phone and part of a skill group.

any idea?
 
I believe this is likely a direct consequence of your earlier post where I was trying to help you

thread1329-1763127

As you never replied to my last post in that thread I have no way of knowing.



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What's most important is that you realise ... There is no spoon.
 
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