Dial ahead discarded

[donbott]

I've been looking for a way to prevent "Dial ahead discarded" messages in my event logs and haven't found anything. They are coming in so fast they drive out events that might point to a real problem with a vector.

I hope someone has the answer to this one

Thanks



DonBott

Author
10 Years Later: John Bobbit remembered

 

[donbott]

Bump

DonBott

Author
10 Years Later: John Bobbit remembered

 

[SF0751]

I would guess that you have sequential announcements in your vector(s) - try combining them into a single vector.

wait 0 seconds hearing silence
announcement 1234
collect 1 digits after announcement 5678

changes to

wait 0 seconds hearing silence
collection 1 digits after announcement 12345678

If this is not the case, post a copy of the vector in question.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[donbott]

We get this on many vectors in different call centers.

Here's one where a call comes in and is routed back out.


Number: 190 Name XXXXXXXXXX
Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 route-to number 91503XXXXXXX with cov n if unconditionally
02 wait-time 5 secs hearing silence
03 goto step 1 if unconditionally
04 stop
05
06
07
08
09
10
11



VECTOR DIRECTORY NUMBER

Extension: 55555
Name: 55555
Vector Number: 190

Allow VDN Override? y
COR: 32
TN: 1
Measured: external
Acceptable Service Level (sec): 30
VDN of Origin Annc. Extension:


trace on the vector:

15:33:18 190 1 vdn e55555 bsr appl 0 strategy 1st-found override y
15:33:18 190 1 route-to
time vec st data
15:33:20 190 2 LEAVING VECTOR PROCESSING cid 1100
15:33:20 190 2 TRACE COMPLETE cid 1100

trace on the VDN:

time vec st data

15:38:37 0 0 ENTERING TRACE cid 1233
15:38:37 190 1 vdn e55555 bsr appl 0 strategy 1st-found override y
15:38:37 190 1 route-to
15:38:39 190 2 LEAVING VECTOR PROCESSING cid 1233
15:38:39 190 2 TRACE COMPLETE cid 1233

Not a lot going on there.
Thanks for your help



DonBott

Author
10 Years Later: John Bobbit remembered

 

[BIS]

donbott,

I could copy and paste but am too lazy.. See if this thread gives you the info you need.

http://avayausers.com/showthread.php?s=6a27bc6d7b63f8ec5eb0d61823107df5&threadid=3441

 

[donbott]

Thanks BIS. No one seems to really know what's going on with this event type.

This morning I changed the vector from above, inserting step 1 "collect 15 digits after announcement none" and the events have stopped. I think it is just looking at info from the ISDN stream and expecting to have something done with then. I'll monitor for a day or so and see if any problems show up at the site the calls are forwarded to.

Thanks again all.

DonBott

Publisher
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