Dial 911 should go to Operator

[optionsleft]

How's the best way to do it. One specific extension when dialing 911 should go to operator and any other outside number should not.

Thanks.

 

[steeltown89]

I wouldn't recommend EVER blocking a call from going to 911 directly. Opens you up for a big lawsuit.

However if you still choose to go down this path, you could setup a COR with a different Time of Day and accomplish this. You mention any other outside number should not go to the operator... little confused by this statement. Please clarify exactly what you are trying to accomplish and what version of software you are running.

 

[optionsleft]

I'm running CM 3.1, working in a hospital wherein a lot of calls being received by 911 hotline from our company lines only to find out that those were not emergency situations. The police are tired of it that's why we decided to route 911 calls from those ext. to the operator.

 

[mikeydidit]

An easy way would be ARS digit conversion. 911 convert to operators extension number. Give her the TAC for 911 calls or personal co line.

The wireless telegraph is not difficult to understand. The ordinary telegraph is like a very long cat. You pull the tail in New York, and it meows in Los Angeles. The wireless is the same, only without the cat.

Albert Einstein


For the best response to a question, read faq690-6594

 

[steeltown89]

Oh, since you are hospital maybe not as big a deal then. What Mikey said will work or if you want to figure out who (which extension at least) is calling you could change ars ana 911 and set change call type "alrt" and add a "crss-alert" (crisis alert) button to a station. This will give you time, date and extension that called 911.

 

[optionsleft]

Thanks a lot for the thoughts.

 

[optionsleft]

I tried it but ARS digit-conversion is applicable to all users am I right? I need only some users to be restricted calling 911 which will be routed to operator. When I defined 911 as the matching pattern and the replacement string is operator's number. where can I apply the restriction to specific user?

Thanks,

mwooks

 

[mikeydidit]

That change would be system wide other than the operator.

The wireless telegraph is not difficult to understand. The ordinary telegraph is like a very long cat. You pull the tail in New York, and it meows in Los Angeles. The wireless is the same, only without the cat.

Albert Einstein


For the best response to a question, read faq690-6594

 

[optionsleft]

Thanks for the help mikeydidit. Appreciate it.

 

[steeltown89]

You can do it with COR's, set the phones you want to go to the operator in a COR that you are not using. Change the "Time of Day Chart" to something other than 1 (1-8 are valid). Assuming you aren't using any other time of day and the PBX is clean then you can use partition group numbers to route everyone to the operator via this new COR (change the stations to the new COR).

This gets more involved and I don't know your level of ARS routing. Most people setup the PBX with a route pattern rather than a partition number in the "ch ars ana 911" fields because partitions get more complicated.

What you would want to do is set the route pattern number to say p91 instead of whatever route number is in there.
Then change partition 91 and put under PNG 1 the same route pattern you had before (this uses the old route pattern that was already setup for 911 for everybody in "Time of Day Chart 1). Under PNG x, where PNG x = the same "Time of Day Chart" number you created on the new COR put a new route pattern number. At this point you can send it out a different route pattern. This may not be optimal but there are tricks you can do to send it to the operator either by sending to a VM trunk (if you have one) or by dialing out and back into the PBX and probably more ways. Thinking fast and typing fast, have to be at an appointment soon but it is possible.

 

[SF0751]

I'm not sure about this but could you change 911 to a VDN and write a vector to check the calling ANI against a VRT - route the call onward to 911 if the ANI is not found in the table and route the call to the operator in the ANI is found in the table?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[steeltown89]

That way would work too Susan, good idea.
change ars digit 911

ARS DIGIT CONVERSION TABLE
Location: all Percent Full: 3

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

911 3 3 3 15000 ext n n


Where VDN is 15000

CALL VECTOR

Number: 30 Name:
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 0 secs hearing silence
02 goto step 6 if ani = 50000
03 goto step 6 if ani = 50001
04 route-to number 15001 with cov n if unconditionally
05 stop
06 route-to number 15002 with cov n if unconditionally
07 stop

I would make 15001 a UDP entry to point to AAR (rather than ARS), add an aar entry to use the route pattern your current 911 uses, delete and insert the correct digits on the route pattern for the LEC.

15002 would be another VDN or you could simply route to digits on that step straight to the operator number.

Be carefull! Test all this with say 811 before you change anything for 911 and make the real changes at some time when traffic is low.

 

[optionsleft]

This is cool. Thanks a lot!