Dial 9 ??

[bagman330]

I was on a service call today, The customer cancelled a line. That line was grabbed when the customer does an intercom , "9". Now he gets dead air? I tried just about everything to remove this line from the pool. I moved it to an unused pool. Still the stations try to use this dead co?? driving me crazy. WHAT am I missing???


Thank you
Steve

 

[galfaro]

Are you sure your changing the right line? There is no reason you would get dead air when a 9 is pressed. If you look at the line the pool is selecting, change it to public instead of pool and see what happens.
Gabriel

 

[bagman330]

It was Public originally. Yes it is the correct line.

 

[galfaro]

So this line is being selected everytime a 9 is used to access the line pool, even though you removed it from the pool?
Gabriel

 

[MarvO1]

What is the line number in question? Which Norstar do you have? Remember that line numbers aren't always what they appear to be. For example, line 5 might really be line 025, etc. etc. Line 9 might be line 49 etc. Depends on your system.

MarvO said it

 

[commsguy]

when you dial 9 LOOK at the display, what line number does it say it is using? check the configuration of that line number in the MICS.

commsguy

http://www.convetech.com