Dial 0 option to Operator when in someones voicemail

[ksalce]

Hello,
I was wondering if there was a way to program in a Dial 0 option when reaching someones voicemail to take you directly to the operator? We have a lot of people dial in externally and it would be easier for them to dial 0 to get to the operator if the person they're trying to reach doesn't answer so that way they don't have to hang up and call again. Thanks.

 

[Okkie26]

IP Office manager System > voicemail tab > Breakout option 0 fill in the reception internal number

 

[ksalce]

Is there a way to have this option apply to all users or do I have to set it up by extension to extension?

 

[tlpeter]

Did you look and press f1?
It is a system wide option but if I am correct can also be setup per user but you have to take a look yourself.

BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

yes
System/Voicemail or user rights
it should all be documented in the Help filed (Press f1 & search breakout)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[ksalce]

I looked through the help file and it said to go to system/voicemail in the configuration settings but I can't find where to go to get to the configuration settings. Sorry I'm still rather new at this.

 

[ksalce]

Nevermind found it. Thanks for your help everyone.

 

[ksalce]

Actually one more thing. When I set up the DTMF breakout, it only transfer to their voicemail box and doesn't ring their extension. Is there a way to get it to ring the extension as opposed to going straight into that extensions voicemail?

 

[tlpeter]

It should ring so the setup is not correct i think.

BAZINGA!

I'm not insane, my mother had me tested!

 

[ksalce]

Well all I did was go into the DMTF breakout option under my extension to test it out and put in a random extension for the 0 option. I don't know if I'm doing anything wrong but it doesn't seem that hard to do where I could possibly not be doing something right.

 

[hashtagpoundsign]

Create a short code system level

0
Dial
201
0

APDS,APSS,ACIS,ACSS

 

[IPGuru]

Hastagpoundsign

1st your SC is incorrect, the feature should be DialExtn
2nd it is unnecessary for VM Breakout (it is possibly usefull for an internal 0 for operator but may break outdialing if you do not have a line access code)

The extn adderd in the DTMF breakout needs to be a valid user or group, if that user or group is busy you will return to the Mailbox orf the original user.



A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear