Devils Advocate: Advantages of Upgrade from 2.1.1 to Latest CM?

[Moshimoshi]

Need to make some justification for Upgrades from our existing setup to go to a newer setup. Moving from CM 2.1.1 to the latest version of CM (I think 5.0?)

This includes Call-Center 5.0 as well, I think, and an upgrade to CMS from R12

Basically. Justification for initial investment, ROI planning, etc

Any thoughts? G350 port number expansion was one, easier to support is another (I've noticed more and more Avaya support scratching their heads at commands and such that weren't in 2.1.1, etc), etc.

Did Avaya have a breakout up somewhere maybe?

 

[Mitch672]

How about this: you have "fallen off" the support system, they will no longer create/patch/deal with your version of CM, they only support the current release, plus the previous 2 MAJOR releases. for you that means CM5 (current), and CM4/CM3, CM2 is no longer supported.

There are many new features, and improvements, too numerous to name.

Mitch


AVAYA Certified Specialist

 

[Moshimoshi]

Thats about what I told them, but we had AVAYA up to discuss, and I don't think it hammered across that we weren't just off the field, we were completely out of the state, so to speak.

Hmm, any summary on the major advances?

 

[steeltown89]

VoIP! Yes VoIP! Major changes.... 5.1.2 is latest. Here is a ROI for you, convert all your trunking to SIP and remove DS1 lines.... huge savings... however I caution Avaya doesn't have a way to synchronize off of anything but DS1 boards currently.... slight (huge) issue if all SIP trunking...

 

[steeltown89]

Get VoIP phones make a change on buttons and not have to go out and change the label on the phones.... that is a ROI - material/labels, tech time to label (however you will spend a lot more on buying the VoIP phones and such....)

In the long run the ROI is you don't need to run phone lines anymore you just need a LAN drop per cube... of course that leads to your network team having to configure voice VLAN's and the like and having network capacity to handle the VoIP traffic. In the end another ROI is you don't have to move copper digital PBX lines anymore. The users could just take their phone with them and if the network is setup properly plug into a LAN jack and they have their phone back.