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Device driver conflicts in XP Pro

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bzal

bzal

Technical User
Nov 25, 2001
5
US
Is there a utility available that's better than Microsoft's device driver conflict utility? XP Pro system runs smoothly most of time but occasionally I get error while using MS Explorer (browser) causing application shutdown. When computer is restarted message is displayed stating device driver conflict but Microsoft is unable to determine the offending driver.
 
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Could you look in Event Viewer and post the details of this error?
 
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I've copied some info from app and system errors in Event Viewer:

Faulting application explorer.exe, version 6.0.2800.1106, faulting module gdiplus.dll, version 5.1.3101.0, fault address 0x000214b1.

Faulting application iexplore.exe, version 6.0.2800.1106, faulting module flash.ocx, version 7.0.14.0, fault address 0x00018f50.

Faulting application iexplore.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00033905.

The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with

Please let me know if this helps. I no longer use parallel port although 3 months ago I removed Palm Pilot sync cradle.

bzal
 
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here is the hijack scan data:

Logfile of HijackThis v1.97.7
Scan saved at 7:29:59 PM, on 1/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\mcafee.com\VSO\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\System32\hphmon03.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\PopUp Killer\popupkiller.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfTray.exe
C:\Program Files\SETI@home\SETI@home.exe
C:\WINDOWS\System32\RunDLL32.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\HPHipm09.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfAgent.exe
C:\Program Files\mcafee.com\SpamKiller\SpamKiller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = O2 - BHO: (no name) - {02478D28-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_6.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_6.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\popupkiller.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RunMSK] C:\Program Files\McAfee.com\SpamKiller\spamkiller.exe
O4 - HKLM\..\Run: [FSW] C:\Program Files\FSW\FSW.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\mcafee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [seticlient] C:\Program Files\SETI@home\SETI@home.exe -min
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\System32\RunDLL32.exe C:\PROGRA~1\Ofoto\OfotoNow\OFUSBS.DLL,WatchForConnection OfotoNow
O4 - Startup: McAfee.com SpamKiller.lnk = C:\Program Files\mcafee.com\SpamKiller\SpamKiller.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.66-deleon.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.66-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.66-deleon.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.66-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.66-deleon.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - O16 - DPF: {1552B1CD-8CB7-4776-B6CB-16EA461928E5} (Cpuid Control) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} (RdxIE Class) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - O16 - DPF: {54C29E4F-164E-4D0F-84BA-FD676872AB7A} - O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - O16 - DPF: {776706AE-CACA-4EA3-93DF-BB83D9259DA9} (MailConfigure Class) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) -

Thanks,
bzal
 
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Thanks for the advice on this and the tip to obtain Hijack this.

I also found that the conflict noted in the Event Viewer was related to parallel port (LPT1) and showed up as problem in device manager. By going into BIOS and changing PNP to "OFF" the conflict was resolved.

BZ
 
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