Detailed call log

[PC0]

Hi,

Is it possible to run a report in the phone system to see which numbers called in to bridge lines/conference lines?

We currently have the IP Office Manager 5.2 (54).

Thanks in advance.

 

[jamie77]

Reports are not something that is there by default. You could get the info out of the SMDR from Delta Server.

If you want the info easy and pretty you will need to look at Call Logging S/W

We use Oak AiOffice

http://www.oak.co.uk

You will then be able to run a report on the DDI of the Conference Bridge as well as plenty of other things along the way.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[PC0]

Thanks Jamie.

As per the various readings, I looked for the SMDR component on the IP Admin CD and can't seem to find it. Is there any other place, I can look for it?

Thanks,

Paul

 

[Escorthosis]

It's called the Deltaserver and can be found in de CBC directory of the Admin CD.

 

[jamie77]

Install Delta Server. Once the PC has rebooted after install, go to Start>Programs>CCC (???)>Delts Server. It will open a web page. 1st go to Comms and get the switch connected. Search for the system and then click apply. What you are looking for is Comms Restored at the top of the page (ie not init comms). Then go to SMDR, tick log file enables and then give a file path and file name (SMDR.CSV) then click apply.

Job done.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[PC0]

Hi,

Still can't find the file. I have listed the files on the CD below:

IPO R3.2 Admin CD
Application Version:-
Phone Manager : v3.2.12
SoftConsole : v3.2.11
TAPI : v1.0.0.27
Dev Link : v1.0.0.4
Installer Version:-
Phone Manager : v3.2.12
SoftConsole : v3.2.11
TAPI : v3.2.10
Dev Link : v3.2.6
Phone Manager Tutorial : v3.2.8
SoftConsole Tutorial : v3.2.8

Would it be possible for me to download the file from somewhere?

Thanks

 

[IPOfficeIreland]

it will be in the cbc folder on the admin cd

 

[Escorthosis]

You are listing the UserCD.

Go to:

http://support.avaya.com/japple/css...87&temp.releaseID=292953&temp.bucketID=108025

Download the 3.2.61 Admin CD (it's newer than your 3.2.54 but for the Deltaserver that doesn't matter)

For documentation on the Deltaserver and SMDR:

http://support.avaya.com/elmodocs2/ip_office/R4.0/Delta_Server_SMDR.pdf