Destination link not accessible

[T3leTech]

I am using Crystal Enterprise 10 (with CR10). I upgraded from CR 8 and Seagate Info 7 last week. Most things in CE10 work well, and are easy to manage. However, when I try to change the destination of a report instance, I cannot, because the Destination link on the Schedule tab is greyed out. Is there a setting I'm missing to activate this link so that I can save a report to a location other than the Default?

--Telephony Tech

 

[Turkbear]

Hi,
In the CMC, go to the Servers tab and for the Program Job Server and Report Job Server be sure the Destinations are enabled and configured for the ones you want to use ( File, SMTP, etc)

 

[T3leTech]

Thank you Turkbear for your quick response. I followed your directions, but when I open the either the Program Job Server or the Report Job Server, the Destination tab is greyed out as well. ????

--Telephony Tech

 

[Turkbear]

Hi,
Be sure that you are logged in as administrator ( use Enterprise authentication and the actual administrator account).

 

[T3leTech]

Yep, I'm doing that. And, I made sure that the Administrator account has full control of everything.

--Telephony Tech

 

[spedi]

Probably you are using the free version, not the professional or premium version of Crystal Enterprise. In free version, you have a lot of limitations, specially delivering through email, et all.

Srinath

http://www.nhsonline.org

srinath_p (at) yahoo.com

 

[T3leTech]

Srinath,

So, with the free version, I can't email reports, or save reports to network locations?

--Telephony Tech

 

[spedi]

Yes. You can't email. For more detail comparision for the free to paid version can be found out by visiting the below link.

http://www.businessobjects.com/global/pdf/products/reporting/crystalenterprise/ce10_editions.pdf

I know this is bad... but it would certainly help you with your plans of purchasing full version of CE or choosing any cheaper tool to acheive the similar functionality.



Srinath

http://www.nhsonline.org

srinath_p (at) yahoo.com

 

[T3leTech]

Srinath,

Thank you for your help. I spoke to three separate people at Business Objects, and each time they assured me that the free version would allow emailing and saving .rpt files (and .pdf files) to network locations was permissible. I will be contacting them tomorrow.

Thanks again!

--Telephony Tech