Hi everyone,
Please bear with me and my long post. I am trying to list as much information I can to help you figure the problem out. I have been searching for help on this issue to no avail. I really hope I'll find the solution on this forum. Btw, I'm not a Technical User, I'm a Web Designer but there's no option for that. I'm a newbie for networking. Thanks in advance for taking the time to read this post.
Here's the problem:
We have 3 computers at home. We have a linksys router and Comcast is our ISP for cable modem connection.
My computer is the 2nd computer that connects to the Internet. Up until Sept 18, I was connecting to the Net as usual. I did not install any software that day at all. On the 19th, when I came back from work, and turned on my computer, I couldn't connect at all. I have tried the following so far:
- I rebooted many times
- Shut off ZoneAlarm
- Checked other computers and they can connect to the Internet
- Used the same cable from the problem computer to connect my laptop to the Internet and connected fine.
- ipconfig /release then ipconfig /renew. This error message showed: "Windows IP Configuration. An error occurred while renewing interface Network Bridge : unable to contact your DHCP server. Request has timed out"
- Changed TCP/IP settings as follows:
Specify IP address. Typed in 192.168.1.100 then for subnet mask, put 255.255.255.0 , then for default gateway put 192.168.1.1 , and lastly for DNS, I inputted my DNS servers IPs. Since this didn't work, I put them back to "automatically obtain ip" and in the DOS window, did the following:
- I have tried resetting TCP/IP with netsh int ip reset c:\resetlog.txt
- Ran WinsockFix.exe suggested on this thread:
- I disconnected the cable modem then the router. Then reconnected them both, and my computer was able to connect to the Internet. However, the next day, when I turned on my computer, there was no connection available.
Some info:
c:\>ping Ping request could not find host Please check the name and tr
y again.
And here's the ipconfig /all reading:
c:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : XXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.218.XXX
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
I have X'ed some of the results just in case.
Some specs:
Troubled computer - Win XP HE
Under My Network Places - Properties, there are three items:
Network Bridge
1394 Connection
Local Area Connection
Other computers (working OK)
Laptop - Win XP HE
Main PC - Win 2k
Please help. ISP doesn't want to help. They don't support home networks.
Thanks SO MUCH!
Jess
Please bear with me and my long post. I am trying to list as much information I can to help you figure the problem out. I have been searching for help on this issue to no avail. I really hope I'll find the solution on this forum. Btw, I'm not a Technical User, I'm a Web Designer but there's no option for that. I'm a newbie for networking. Thanks in advance for taking the time to read this post.
Here's the problem:
We have 3 computers at home. We have a linksys router and Comcast is our ISP for cable modem connection.
My computer is the 2nd computer that connects to the Internet. Up until Sept 18, I was connecting to the Net as usual. I did not install any software that day at all. On the 19th, when I came back from work, and turned on my computer, I couldn't connect at all. I have tried the following so far:
- I rebooted many times
- Shut off ZoneAlarm
- Checked other computers and they can connect to the Internet
- Used the same cable from the problem computer to connect my laptop to the Internet and connected fine.
- ipconfig /release then ipconfig /renew. This error message showed: "Windows IP Configuration. An error occurred while renewing interface Network Bridge : unable to contact your DHCP server. Request has timed out"
- Changed TCP/IP settings as follows:
Specify IP address. Typed in 192.168.1.100 then for subnet mask, put 255.255.255.0 , then for default gateway put 192.168.1.1 , and lastly for DNS, I inputted my DNS servers IPs. Since this didn't work, I put them back to "automatically obtain ip" and in the DOS window, did the following:
- I have tried resetting TCP/IP with netsh int ip reset c:\resetlog.txt
- Ran WinsockFix.exe suggested on this thread:
- I disconnected the cable modem then the router. Then reconnected them both, and my computer was able to connect to the Internet. However, the next day, when I turned on my computer, there was no connection available.
Some info:
c:\>ping Ping request could not find host Please check the name and tr
y again.
And here's the ipconfig /all reading:
c:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : XXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.218.XXX
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
I have X'ed some of the results just in case.
Some specs:
Troubled computer - Win XP HE
Under My Network Places - Properties, there are three items:
Network Bridge
1394 Connection
Local Area Connection
Other computers (working OK)
Laptop - Win XP HE
Main PC - Win 2k
Please help. ISP doesn't want to help. They don't support home networks.
Thanks SO MUCH!
Jess