Desktop Wallboard

[danburger]

We have a pair of S8700s running Communication Manager and are currently using Concentric Solutions for our screen pops with our mainframe application.

We are looking for a reasonably priced desktop wallboard to give the agents an idea of what's going on. We are testing Avaya's CCE product but the licensing is a bit much for just a wallboard although we could also replace what Concentric is doing too. The licensing is pretty restrictive too in that they don't allow an upgrade from the voice channel to multi channel product.

I'd like to know what others are using and whether it's a good value for them and that it works well

 

[softbatch]

I highly recommend Zeacom's Wallboard Solution. In fact, their entire Call Center package has worked great for us. We have been using it in our Call Center since 2002. We are using Browser-based screen pops integrated with their 'Desktop' application. Each agent can view realtime statistics on the desktop at all times. Their wallboard application has a translucent setting allowing the agent to keep the Wallboard on top of their other day-to-day tasks.

Check out

http://www.zeacom.com.

I have been especially impressed with their integration team and their responsiveness to our needs.