I have an issue with desktop messaging not being able to deliver messages to my outlook inbox. I get the notification from the MWI at the bottom of the screen and my phone lights up but the voicemail is actually never delivered. I've tried deleting the voicemail box removing, rebooting and reinstalling the client on the machine and it still tanks. I've even deleted the users voicemail box and had an exchange admin delete and rebuild their inbox. When I run a Call Pilot trace I see an old machine name that belonged to the user a couple months ago. I've had the AD admin check it out and he showed me that the old machine name doesn't exist in AD. My question is where is the old machine name cached and what can I do to replace it with the new machine name.The new machine name is in AD and it's not orfdavis320w7. Here's the trace:
15:20:33:911 - CallPilot 05.00.41.142, Copyright 2011 Avaya Inc. All Rights Reserved
15:21:26:385 [2936, nrm, Common] - XP Status <Influshing>
15:21:26:400 [2936, nrm, Common] - XP Status <Online>
15:21:26:416 [2936, nrm, Common] - XP Status <Online>
15:21:34:715 [2936, nrm, DM_Exchg] - ICpltXpLogon::StoreAdvise - <fnevObjectModified>
15:21:36:182 [2936, nrm, Common] - ICpltXpLogon::FindHiddenSyncMessage opened nortel sync info (from cache)
15:21:36:197 [2936, nrm, Common] - ICpltXpLogon::ReadCachedSyncList found <45> cached sync entries
15:21:36:213 [2936, nrm, Common] - Synchronization handled by <ORFDAVIS320W7>
15:21:37:227 [2936] - CIMAPServer::Reset IMAP connection closed
15:21:37:242 [2936, nrm, Common] - mm_notify <OMAHACP IMAP4rev1 server terminating
15:20:33:911 - CallPilot 05.00.41.142, Copyright 2011 Avaya Inc. All Rights Reserved
15:21:26:385 [2936, nrm, Common] - XP Status <Influshing>
15:21:26:400 [2936, nrm, Common] - XP Status <Online>
15:21:26:416 [2936, nrm, Common] - XP Status <Online>
15:21:34:715 [2936, nrm, DM_Exchg] - ICpltXpLogon::StoreAdvise - <fnevObjectModified>
15:21:36:182 [2936, nrm, Common] - ICpltXpLogon::FindHiddenSyncMessage opened nortel sync info (from cache)
15:21:36:197 [2936, nrm, Common] - ICpltXpLogon::ReadCachedSyncList found <45> cached sync entries
15:21:36:213 [2936, nrm, Common] - Synchronization handled by <ORFDAVIS320W7>
15:21:37:227 [2936] - CIMAPServer::Reset IMAP connection closed
15:21:37:242 [2936, nrm, Common] - mm_notify <OMAHACP IMAP4rev1 server terminating