Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Desktop messaging Fax not sent

Status
Not open for further replies.

TOVERBO

Technical User
Aug 9, 2006
56
US
Here is a copy of cptrace: It acts like it can't login to send. Fax's out fine.


08:20:10:172 - CallPilot 4.04.04.12, Copyright 1999-2006 Nortel
08:20:25:532 - BuildCoverPage::c:\program files\nortel\callpilot\cvrpages\cover.cvr::, c:\program files\nortel\callpilot\cvrpages\cover.tif
08:20:25:547 - BuildCoverPage::cover page file::C:\Program Files\Nortel\CallPilot\CP109.tif
08:20:30:954 - BuildCoverPage::c:\program files\nortel\callpilot\cvrpages\cover.cvr::, c:\program files\nortel\callpilot\cvrpages\cover.tif
08:20:30:969 - UpdateCoverPage new cover page::C:\Program Files\Nortel\CallPilot\CP10A.tif
08:20:30:985 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
08:20:31:001 - CFaxListCtrl::MergeFaxFiles(): Number files = 2
08:20:31:016 - CFaxListCtrl::doCopyFile(): Orig = C:\Program Files\Nortel\CallPilot\CP10A.tif, New = C:\Program Files\Nortel\CallPilot\CP10A.tif.tif
08:20:31:032 - CFaxListCtrl::MergeFaxFiles(): First Image file - C:\Program Files\Nortel\CallPilot\CP10A.tif
08:20:31:047 - CFaxListCtrl::MergeFaxFiles(): Processing file #1 - C:\Program Files\Nortel\CallPilot\fax\Feaf6727.TIF [1 pages]
08:20:31:126 - DeleteFile(strBackup)::C:\Program Files\Nortel\CallPilot\CP10A.tif.tif
08:20:31:141 - deleteFile::C:\Program Files\Nortel\CallPilot\fax\Feaf6727.TIF
08:20:31:157 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\CP10A.tif" "cover"
08:20:31:297 - Application Mode
08:20:31:313 - Command Line Mode == 0
08:20:31:329 - CIMAPServer::DoLogon IMAP connection opened
08:20:31:344 - nmcred: <5619, callpilot> ref'd 3
08:20:31:360 - CreateFaxAddress()
08:20:31:376 - FAX=5836@callpilot.altru
08:20:31:391 - SendSMTPMessage()::start
08:20:31:407 - CSMTPServer::DoLogon opening SMTP connection
08:20:31:422 - mm_log <Trying IP address [10.1.1.184]> <0>
08:20:34:469 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
08:20:34:501 - mm_log <Retrying X_NORTEL_HMAC_MD5 authentication after 535 LOGIN authentication failed> <1>
08:20:34:516 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
08:20:34:532 - mm_login bad parameters
08:20:34:547 - mm_log <SMTP Authentication cancelled> <2>
08:20:34:563 - mm_log <Winsock cleanup> <0>
08:20:34:579 - CSMTPServer::DoLogon SMTP connection failed
08:20:34:594 - nmcred: <5619, callpilot> eCredCancelled
08:20:34:610 - nmcred: <5619, callpilot> ref'd 1
08:20:34:626 - CQuickFax::SendSMTPMessage:Logon to SMTP server failed
08:20:34:641 - nmcred: <5619, callpilot> released 0
08:20:34:657 - nmcred: <5619, callpilot> reset
08:20:37:485 - nmcred: <5619, callpilot> released 2
08:20:37:657 - Exit
08:20:37:672 - Delete File C:\Program Files\Nortel\CallPilot\CP10A.tif

 
All callpilot agents have ncos and tgar set fine. Dialing in house fax.
System specs:
81c- suc. 4.5,703t cp4 - 29 ports, 2 fax
 
TOVERBO....DO YOU HAVE THE PEPS INSTALLED.

no problems only solutions

strmwalker
 
While looking through some other posts I did some checking. When I did some changing to fqdn to say callpilot.altru.net (we use active dir here) I can't remember what ipconfig/all said but it must have led me to believe I needed to change. I did another cp trace after making the change and it looks like it logs in now but different error. See below:

10:22:49:506 - CallPilot 4.04.04.12, Copyright 1999-2006 Nortel
10:23:01:837 - BuildCoverPage::c:\program files\nortel\callpilot\cvrpages\cover.cvr::, c:\program files\nortel\callpilot\cvrpages\cover.tif
10:23:01:853 - BuildCoverPage::cover page file::C:\Program Files\Nortel\CallPilot\CP12C.tif
10:23:05:038 - BuildCoverPage::c:\program files\nortel\callpilot\cvrpages\cover.cvr::, c:\program files\nortel\callpilot\cvrpages\cover.tif
10:23:05:054 - UpdateCoverPage new cover page::C:\Program Files\Nortel\CallPilot\CP12D.tif
10:23:05:069 - CFaxListCtrl::MergeFaxFiles(): lpszFaxFile == NULL
10:23:05:085 - CFaxListCtrl::MergeFaxFiles(): Number files = 2
10:23:05:101 - CFaxListCtrl::doCopyFile(): Orig = C:\Program Files\Nortel\CallPilot\CP12D.tif, New = C:\Program Files\Nortel\CallPilot\CP12D.tif.tif
10:23:05:116 - CFaxListCtrl::MergeFaxFiles(): First Image file - C:\Program Files\Nortel\CallPilot\CP12D.tif
10:23:05:132 - CFaxListCtrl::MergeFaxFiles(): Processing file #1 - C:\Program Files\Nortel\CallPilot\fax\Ff1fac6d.TIF [1 pages]
10:23:05:179 - DeleteFile(strBackup)::C:\Program Files\Nortel\CallPilot\CP12D.tif.tif
10:23:05:194 - deleteFile::C:\Program Files\Nortel\CallPilot\fax\Ff1fac6d.TIF
10:23:05:210 - CNdaFxSrvApp::InitInstance(): Command line - "C:\Program Files\Nortel\CallPilot\fax\nmquick.exe" "C:\Program Files\Nortel\CallPilot\CP12D.tif" "cover"
10:23:05:257 - Application Mode
10:23:05:272 - Command Line Mode == 0
10:23:05:288 - CBaseServer::pingViaICMP pinging server...
10:23:05:304 - CIMAPServer::DoProtocolLogon opening IMAP connection
10:23:05:319 - mm_log <Trying IP address [10.1.1.184]> <0>
10:23:05:335 - mm_notify <CALLPILOT CallPilot IMAP4rev1 v04.04.04.02 server ready> <0>
10:23:05:522 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
10:23:05:725 - mm_exists <0>
10:23:05:741 - CIMAPServer::Logon IMAP connection opened
10:23:05:757 - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM
10:23:05:928 - CIMAPServer::XNortelFetchMCESystem complete
10:23:05:944 - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS
10:23:06:131 - CIMAPServer::XNortelUserCOS complete
10:23:06:147 - nmcred: <17017805619, 10.1.1.184> eCredCancelled
10:23:06:163 - nmcred: <17017805619, 10.1.1.184> ref'd 1
10:23:06:178 - nmcred: <17017805619, 10.1.1.184> eCredValid
10:23:06:194 - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE
10:23:06:209 - CIMAPServer::XNortelMCEUpgrade complete
10:23:06:225 - mm_log <IMAP protocol error: Command unrecognized: FETCH> <2>
10:23:06:241 - mm_log <Command unrecognized: FETCH> <2>
10:23:08:239 - CIMAPServer::Reset IMAP connection closed
10:23:08:255 - mm_notify <CALLPILOT IMAP4rev1 server terminating connection> <4>
10:23:08:271 - mm_log <Winsock cleanup> <0>
10:23:08:286 - CreateFaxAddress()
10:23:08:302 - FAX=5836@callpilot.altru
10:23:08:318 - SendSMTPMessage()::start
10:23:08:333 - CSMTPServer::DoLogon opening SMTP connection
10:23:08:349 - mm_log <Trying IP address [10.1.1.184]> <0>
10:23:11:378 - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
10:23:11:425 - CSMTPServer::DoLogon SMTP connection opened
10:23:11:441 - nmcred: <17017805619, 10.1.1.184> eCredCancelled
10:23:11:456 - nmcred: <17017805619, 10.1.1.184> ref'd 1
10:23:11:472 - nmcred: <17017805619, 10.1.1.184> eCredValid
10:23:11:488 - CSMTPMessage::CSMTPMessage FROM <17017805619@callpilot.altru>
10:23:11:503 - CSMTPMessage::AddRecipients TO <<FAX=5836@callpilot.altru>>
10:23:11:519 - CSMTPMessage::StreamFile sending MAIL command.
10:23:11:534 - CSMTPMessage::StreamFile negotiating recipients.
10:23:13:783 - CSMTPMessage::StreamFile sending data.
10:23:13:799 - CSMTPServer::Send SMTP Failure <bad recipient>
10:23:13:814 - Send message::SMTPRecipFailure
10:23:13:830 - SendSMTPMessage()::end
10:23:13:846 - CSMTPServer::Send SMTP connection closed
10:23:13:861 - mm_log <Winsock cleanup> <0>
10:23:13:877 - nmcred: <17017805619, 10.1.1.184> released 0
10:23:13:892 - nmcred: <17017805619, 10.1.1.184> reset
10:23:26:120 - nmcred: <17017805619, 10.1.1.184> released 0
10:23:26:135 - nmcred: <17017805619, 10.1.1.184> reset
10:23:26:307 - Exit
10:23:26:323 - Delete File C:\Program Files\Nortel\CallPilot\CP12D.tif

 
At the bottom of the trace file it looks like bad recipient
(do I neeed dc=callpilot,dc=altu.net ?) in cpmgr setting on messaging? Everything message wise seems to work fine.
Can't get address book down load - error's out. like the fax send. ?


10:23:11:488 - CSMTPMessage::CSMTPMessage FROM <17017805619@callpilot.altru>
10:23:11:503 - CSMTPMessage::AddRecipients TO <<FAX=5836@callpilot.altru>>
10:23:11:519 - CSMTPMessage::StreamFile sending MAIL command.
10:23:11:534 - CSMTPMessage::StreamFile negotiating recipients.
10:23:13:783 - CSMTPMessage::StreamFile sending data.
10:23:13:799 - CSMTPServer::Send SMTP Failure <bad recipient>
10:23:13:814 - Send message::SMTPRecipFailure
10:23:13:830 - SendSMTPMessage()::end
10:23:13:846 - CSMTPServer::Send SMTP connection closed





 
TOVERBO....Check your FQDN definitions in NETWORKING section-it must be exactly the same as "full computer name"
in "My computer" properties.
Good luck!
 
Your LDAP directory setting should be dc=callpilot,dc=altu,dc=net (not dc=altu.net) in cpmgr and on desktop messaging settings, I beleive
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top