I've been managing our Nortel Norstar system for some time now in the sense that: if minor changes are required, I can muddle through and get it done.
However, we have recently moved premises and are expanding the business, so I'll probably have a good few questions to ask over the coming weeks... starting with:
Auto Attendant.
We have never used it, but it may be quite useful to us now. I have been reading over the documentation for configuring it, setting up the tables, lines, greetings etc, and I'm fairly sure I should be comfortable configuring this, however in 'system administration' auto attendant is set to 'Off' and cannot be changed here.
I have tried the codes for enabling/disabling System Answer and CCR (f*831 and f*832 respectively) and I get 'denied in admin'.
Clearly I am missing something here, so I thought it best to ask the experts. Can anyone give me a brief overview of the process for enabling AA, and the initial setup thereof?
Many thanks in advance,
Karl
However, we have recently moved premises and are expanding the business, so I'll probably have a good few questions to ask over the coming weeks... starting with:
Auto Attendant.
We have never used it, but it may be quite useful to us now. I have been reading over the documentation for configuring it, setting up the tables, lines, greetings etc, and I'm fairly sure I should be comfortable configuring this, however in 'system administration' auto attendant is set to 'Off' and cannot be changed here.
I have tried the codes for enabling/disabling System Answer and CCR (f*831 and f*832 respectively) and I get 'denied in admin'.
Clearly I am missing something here, so I thought it best to ask the experts. Can anyone give me a brief overview of the process for enabling AA, and the initial setup thereof?
Many thanks in advance,
Karl
