Denied in ADMIN - Question

[emersonj]

Norstar Phone System:

I am getting "Denied in ADMIN" message on a phone I need to use for an outbound call. How do I program the phone to allow the outbound call and remove the Denied in ADMIN?

Thanks, Jackie

 

[NTL555]

The phone is most likely restricted. Remove the restriction off the phone, and this should fix the problem.

Go to your phone programming and under restrictions for the set or lines, be sure to give no restrictions.

If you do not understand how to do this, call your vendor or ask your Telecommunications department to unrestrict the phone.

Nam555

 

[emersonj]

Thank you for your suggestion. I have tried modifying the restrictions as well as the phone re-direct. I still can not get past the Denied in ADMIN. Still looking for ideas!!!

Jackie

 

[Roldan]

Are you trying to use a specific line or are you trying to access a line pool, maybe that phone does not have access to the line pool.

Louie Roldan

http://www.4vertex.com

 

[bkrike]

If your restrictions are good, then I agree with Roldan, that you probably don’t have access to the pool- are you accessing IC, dialing a code (like 9,) then any other number gives you "denied in admin?---this would be no pool assigned.

 

[emersonj]

Thank you all - the pool was the problem - IT IS FIXED
This was the fix
Feature **266344
Enter password
Show
Enter extension number
Show (Line Access)
Show (Line Assignment)
Next (Line Pool Access)
Show (Line Pool A:Y) or (Line Pool A:N) Use the change button to alternate between the two options. Y= you get and outside line and N=not outside line.

 

[luv2ski]

pssssstttttttt we do this for a livng ya know

ski season has started