Delta Server CBC/CCC

[ginsgoc88]

According to IP Office product description, it seems that both CBC and CCC require the Delta Server to collect Call Centre events such as "Agents Logged on","Agents Logged Off", etc.

Is there any way that these events can be polled similar to the SMDR records by a TCP/IP port? We can then store and manipulate those events and generate customised reports.

 

[CarGoSki]

Yeah.. Use Delta Server to turn on smdr.

You can not get away from using Delta.

 

[nx9005]

i think what you need to do is open up the back door of the IP office. You will have to purchase a licence call CTI link pro then you can pull out any info via a TCP/IP port