i just bought a dell xps 420 with windows vista 32 bit. the mouse pointer will not center on any object or line. i contacted dell suppoprt and got no help there. i've tried reinstalling the driver, other pointing devices, other desktop configurations, and nothing seems to work. is this a problem others have experienced with dell systems or vista? i have to move the pointer below above or next to the object or line to be able to click on it.
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dell xps 420 vista mouse problems
- Thread starter draksterd
- Start date
It sounds as if the cursor is incorrectly describing its position to Vista's vector graphics rendering engine, different from all previous versions of Windows, which are pixel-description based.
I'm not sure this is a hardware issue. I doubt I would like to see my brand-new PC acting in this manner. Ask for an RMA based on the problem, unless they are going to fix it. If they ask you to send it in, bite the bullet and do it. This is an expensive PC, and should be perfect from day one. Demand satisfaction.
If one Dell rep is not helpful, call back and talk to another. Different reps have different personalities and interest in their job, you just to need to find someone to take ownership of the problem. Don't be nasty, be firm and calm, and say you would like a new PC because you were told this is an endemic problem. It may well NOT be, but I wouldn't want to spend this much coin on a new PC with birth defects.
Tony
Users helping Users...
I'm not sure this is a hardware issue. I doubt I would like to see my brand-new PC acting in this manner. Ask for an RMA based on the problem, unless they are going to fix it. If they ask you to send it in, bite the bullet and do it. This is an expensive PC, and should be perfect from day one. Demand satisfaction.
If one Dell rep is not helpful, call back and talk to another. Different reps have different personalities and interest in their job, you just to need to find someone to take ownership of the problem. Don't be nasty, be firm and calm, and say you would like a new PC because you were told this is an endemic problem. It may well NOT be, but I wouldn't want to spend this much coin on a new PC with birth defects.
Tony
Users helping Users...
skicrazymn
Technical User
draksterd,
I have the same problem with my XPS 420. On my second system and about to replace the motherboard for the 2nd time with this same mouse issue and firewire and esata problems. Dell is of no help here.
I have the same problem with my XPS 420. On my second system and about to replace the motherboard for the 2nd time with this same mouse issue and firewire and esata problems. Dell is of no help here.
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