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Dell support vs. Commvault support

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Frbutler

Frbutler

Technical User
Nov 2, 2005
243
US
Does anyone want to chime in on this?
For us there is a cost savings of about 10K.

But I do not want it to come at the expense of crappy support.
 
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Dell perform first line support and if needed they pass up to 2nd line which is CommVault.

That's why they are 10k cheaper as they just do first line...works ok though.
 
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it turns out that our company is going to renew annual maintenance with Dell for the discounted rate. But since we are a direct CV customer we still call CV directly for support.

It might be worth it for others to do the same. Nothing changes except where you send the check... and the price!
 
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Dell support for commvault is TERRIBLE!!!!!!!!!

Thats just my experience though.
 
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