When removing the ACD DN from my system I get the following error:
REQ out
TYPE acd
CUST 0
ACDN 3344
SCH5362
SCH5362 - Cannot remove ACD-DN when the ICPM is monitoring it for statistics.
What is the ICPM and how can I stop the monitoring process? There are no phone associated with the ACD - its basically a redirector. Any help would be appreciated.
REQ out
TYPE acd
CUST 0
ACDN 3344
SCH5362
SCH5362 - Cannot remove ACD-DN when the ICPM is monitoring it for statistics.
What is the ICPM and how can I stop the monitoring process? There are no phone associated with the ACD - its basically a redirector. Any help would be appreciated.