Delete Message Queue on Intuity?

[bluewhaleCA]

Hi. We have a Merlin Legend with an Audix Intuity voice mail server. I inadvertently routed a confidential message to the mail box of someone who is away on a months vacation. I do not have this persons password to retrieve the message. I have checked and there is only one message in the queue for this person, thus I was trying to find a way to delete the 'in box' queue. However I was unable to find it by poking around in the various UNIX menus on the Intuity box.

Could somebody point me in the proper direction?

Thanks

Paul

 

[geekbryan]

You need to go into the Voice System Administration Menu, do a Change subsciber and reset the password for that mailbox. Then explain what happened and tell them to redo their password, when they return.

 

[bluewhaleCA]

thanks for the info. Hard to beleive you can't just delete a queue. Perhaps the newer versions allow this.

Thanks anyway

Paul