delete emails from server using blackberry

[williamsba]

I've searched a lot of posts about this topic, but none seem to fit my particular case. I have a blackberry that receives any email that is sent to me. That part works great. However if I delete the email it doesn't delete the email from the exchange server.

Now I have gone to the messages/options section and set deleteon: Desktop & Handheld. I'm currently running Desktop Manager 3.5, but whenever I try to install 3.6 it tells me that "no current desktop manager is installed. exiting" and it exits the installer, so I can't install 3.6. I also don't have the reconcile option under my messages options either.

Any help would be greatly appreciated. Thank you!

Brad Williams
Webmaster
2d Force Service Support Group
United States Marine Corps

 

[tonty]

Do you automatically synchronise when you cradle your device? To check - from your Desktop manager, open up Intellisync, click Auto Start and check if reconcile email is checked.
Do you synchronise manually? To check - from your Desktop manager, open up Intellisync and check if reconcile email is checked before you click synchronise now.
If you are happy that you synchronising email successfully - from your Desktop manager, open up Intellisync, click Configure Email... and make sure Folder content synchronisation is set to Synchronise moves and deletes.
I can't think of anything else off the top of my head that would explain why deletions are not being synchronised.


Regards,
Tony.

 

[williamsba]

Well I think I figured something out. I added the "enableemailsyncronization" option to the IT Policy. So the Blackberry Exchange sent out the new IT Policy and it says "received" under status. How do I install that policy onto my blackberry? I've looked under every option and can't find it.

Brad Williams
Webmaster
2d Force Service Support Group
United States Marine Corps

 

[bc21640]

You shouldn't need a policy. You need 3.6 Desktop Manager. Try uninstalling 3.5 and if you are comfortable do a quick scan of the registry for any research in motion entries to be removed. Then install the 3.6 Desktop Manager software.
Once you have upgraded DM to 3.6 and then go into Intellisync and look at Email Config it should say when you are connected that Your BES supports Wireless Email.

 

[adam5150]

Before you monkey with the registry, I'd back up the hand held.

Then run application loader and erase everything.

Then uninstall everything to do with the BB. Reboot,to clear out any possible cached info.

Reload desktop manager(latest release)

and try to apply the latest hand held software.

 

[StevePruitt]

Brad, I have a feeling the key is the bit about "no current desktop manager is installed." With 3.5 software, the only way it'll synch is with Desktop Manager running. Does Desktop Manager appear in your taskbar? Is there a Blackberry folder under Start, Programs? Is it in Add/Remove Programs?

If it's in Start, Programs but not the taskbar, start Blackberry, Desktop Manager and cradle the handheld. If it's not in the Start, Programs list then it's presumably really not there, and you need to get it installed.

Related note: I've never heard of a 3.6 installation complaining because it couldn't find 3.5. The same install programs are used for new installation and upgrade. That makes me suspect you have a mangled installation. If that's the case, try to uninstall it through Add/Remove Programs, then install 3.6.

If it's there but won't uninstall or allow an upgrade, you need to remove it manually. If you're comfortable with Reg Edit, this is easy. First, delete the Research in Motion folder under Program Files. Then start regedit and delete the Research in Motion keys under HK Current User\Software and HK Local Machine\Software. Then reboot and try installing 3.6. Note: there's one other place that Blackberry info is stored. I have that info at work, and will add a note to this when I get to locate it. The above procedure has always worked for me, and for nearly all the techs in our company when they need to do a manual removal.

Steve

 

[StevePruitt]

The other location is another folder on the hard drive. On XP it's c:\documents and settings\username\application data. On NT4 that'll be under WinNT\Profiles\username\application data.

Steve