Delete credit card problem

[RosemarysBaby]

Does anyone know how to keep servers (waiters/waitress kind) from being able to delete credit card payments from a check. I would like to make this a manager only function. It seems simple enough to do but I can't seem to find an appropriate check box. Looked in job codes, access levels, store settings, etc. HELP!!! V5.3.29 with EDC

 

[Shift4SMS]

Since Aloha questions appear to be the predominant POS in this forum, I would assume that you are asking about Aloha. But you might want to confirm this assumption for others...

Steve Sommers

http://www.shift4.com

-- Creators of $$$ ON THE NET(tm) payment processing services

Blog:

http://shift4sms.blogspot.com

 

[RosemarysBaby]

Yes, this is a correct assumption. I thought that the V.5.3.29 at the end of post would suffice.

 

[oxygenetic]

Are you talking about deleting the payment BEFORE the check is closed or adjusting the payment after?

 

[rdubrey4]

There is an option "confirm payment deletion" or something like that and it will prompt you "are you sure you want to..." It is available in later versions of 5.3 to correct this issue.

Rob

 

[RosemarysBaby]

Sorry for the repost delay. We're talking about servers applying a credit card to a wrong check then simply deleting it and reapplying to the correct check. This is a major nuisance for myself and a lot of operators especially these days where "Debit Cards" are used and the get the funds are held twice by their institution. We look bad even though we never got the funds. Banks love the float. Customer blames us.

I'd simply like to know if deleting a payment (credit card) before the check is closed can be a manager only funtion. At least this way a manager can approach the customer and make them aware of the temporary double charge. Also, servers may begin to be a little more careful in their haste in applying cards to wrong tables.

I hate sound redundant but does anyone know "EXACTLY" how to do this, if it is at all possible?

 

[bigblok403]

Yes this can be done by access level....but only in versions 6.3 and higher. Anything lower than that version and I think you're out of luck.

 

[Micros888]

i always gets calls from the guests regarding overcharge on their debit card but its corrected within 48hrs , is there a way to rectify this issue as it really annoys the guest as the assume that they have been charged more or cheated using 5.325 version ...regards

 

[posknowitall]

You can go to Alohamgr--store settings--credit cards. There should be a field in there for Assume this amount for Tip auth. (usually 20%) make it 0.