Delayed Delivery

[intel233]

I have an issue when a user is sending an email out. She is getting Delivery delayed:Reminder --

I have tried using the MailFlow Troubleshooter but when I put in the info like exchange mailserver Global catalog server, Sender SMTP, Receiptient SMTP and let it run I am not getting anything helpful. It just tells me the Active dir site, current config. No error or anything helpful. Is there something else I can do to see why this is happening? The users exist and have valid emails.

 

[intel233]

What I am noticing is that to all the people the user sent the email to and got delayed Delivery ALL have a X500 address. Would this be causing an issue and can I remove it without creating even more problems?

 

[dennylutz]

x500 is used for legacy co-existence. I think you can safely remove it if you are solely on Exchange 2010.

Can you post this "Delivery delayed" reminder you are talk about ? Also when performing message tracking, where does the mail get stuck?

 

[intel233]

This is the NDR
Generating server: ny-hts2srvr.XXX.com

svi@XXX.com
#< #4.4.7 smtp;550 4.4.7 QUEUE.Expired; message expired> #SMTP#

Original message headers:

Received: from ny-exhts01.XXX.com.NET (10.10.4.100) by
ny-hts2srvr.XXX.com (10.10.4.124) with Microsoft SMTP Server id
8.2.255.0; Fri, 26 Apr 2013 01:02:58 -0400
Received: from mail.XXX.com (10.10.4.84) by ny-exhts01.XXX.com.NET
(10.10.4.100) with Microsoft SMTP Server (TLS) id 14.2.247.3; Fri, 26 Apr
2013 01:02:13 -0400
Authentication-Results: mail.XXX.com
header.from=dgehnrich@XXX.com; domainkeys=neutral (no sig)
Received: from prod1.wecomply.com (prod1.XXX.com [66.132.XXX.XXX]) by
mail.XXX.com (BorderWare Security Platform) with ESMTP id
C478522214454387 for <svillafana@XXX.com>; Fri, 26 Apr 2013
00:47:25 -0400 (EDT)
Received: from p2320653 ([66.132.XXX.XXX]) by prod1.XXX.com with Microsoft
SMTPSVC(7.5.7601.17514); Fri, 26 Apr 2013 01:02:57 -0400
From: Legal Department <dgehnrich@XXX.com>
To: Sergio Villafana <svillafana@XXX.com>
Date: Fri, 26 Apr 2013 01:02:33 -0400
Subject: Reminder -- Online Training Assignment
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="_=aspNetEmail=_e987242f6d504b12be7aff82c46d2e58"
X-Mailer: aspNetEmail ver 3.5.2.0
Message-ID: <P23206533a722fdede0049cf926e9b86a4dd0ab2@p2320653>
X-OriginalArrivalTime: 26 Apr 2013 05:02:57.0638 (UTC) FILETIME=[5164B060:01CE423B]
X-STA-Metric: 54 (engine=031)
X-STA-NotSpam: from:addr:XXX.c sergio url:training in" discrimination
X-STA-Spam: url:sign-in dear subject:Reminder subject:Online your
X-BTI-AntiSpam: score:0,sta:54/031,dnsblassed,swassed,bsn:10/passed/none,spf:none,bsctrff,dkassed,
pbmf:accept/495,ipr:0/10,trusted:no,ts:no,bs:no,ublassed,spamrulesassed
Received-SPF: none
Return-Path: dgehnrich@XXX.com

Message tracking for me is not working. I put in the mailbox to search and I just keep getting the Red X.

 

[fuego007]

Are you using the Message Tracking tool, or the Tracking Log Explorer tool? You should be using the Tracking Log Explorer. Since you mention getting a "red x", I suspect you are using the Message Tracking tool.

When all else fails, read the book!